How to Permanently Cancel a Boingo Wireless Account: Step-by-Step

Updated

Boingo Wireless provides mobile internet access for devices that are wireless-enabled, including phones, laptops, and tablets. The company is appreciated by many who find easy access to wireless connectivity helpful in coffee shops, airports, and other populated locations.

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However, there might come a time when you’re ready to cancel your account or you need to close down an account for a loved one who has passed away. If you’re in this situation, keep reading for easy-to-follow steps to cancel an account.

How to Cancel Your Own Boingo Wireless Account

Canceling your own Boingo Wireless account is a straightforward process that should only take a few minutes of your time to complete. Follow these steps and you’ll be done in no time.

» MORE: Make sure no one misses the funeral. Create a free online memorial to easily share event details.

Find your subscription method

As with many subscriptions these days, you have the option to subscribe to Boingo Wireless directly through the company in addition to other payment methods. If you didn’t sign up on Boingo.com, you might have signed up through the iTunes app store. Each signup method has a different cancellation process. Determine how you signed up for service and proceed accordingly.

If you subscribed via Boingo.com

If you signed up for a subscription directly through Boingo.com, you’ll need to complete the following steps.

Log in to your account

Log in to the account that has the subscription you want to cancel. If you have more than one account, you’ll need to repeat the process for each account by entering the subscription email and password combinations.

Select “My Plan”

Once you’re on the home screen, look for the “My Plan” category on the left side of the page. Click this, and it will produce a view of the plan you’re signed up for on the account.

Choose to cancel

Under your plan information, there is a button that says, “Cancel my account.” Click this to cancel the recurring payment on your monthly subscription. A confirmation window will pop up to let you know that the subscription has been canceled. 

Your subscription will officially cancel at the end of your billing cycle, so you’ll still have until the next billing date to use the service.

Cancel entire account

At the same time as you cancel your recurring subscription, you can also cancel your entire account. Do this if you don’t want to go on a pay-as-you-go basis and you’re finished using Boingo Wireless service altogether.

If you subscribed via the iTunes app store

You might have signed up for a subscription from the Boingo Wi-Finder on iOS. If this is the case, you’ll need to follow these steps to cancel it directly through the iTunes app store.

Open settings

On your iPhone or iPad, open the settings section. From here you’ll be able to manage the subscriptions you purchased through iTunes.

View subscriptions

Tap “subscriptions” to see a list of all your active subscriptions. Scroll down to Boingo Wireless and tap on it.

Cancel subscription

Once you tap on Boingo Wireless, you’ll see information on your membership, billing date, and have the option to cancel. Click “cancel,” and your subscription will end automatically at the next billing date.

» MORE: Make sure no one misses the funeral. Create a free online memorial to easily share event details.

How to Cancel a Deceased Loved One’s Boingo Wireless Account

If you’re an executor of a loved one’s estate, you’ll have a long list of to-dos when someone dies. Closing down bank accounts, distributing their will, and other items are going to be high on your priority list. But little things like closing down digital accounts shouldn’t be forgotten. Be sure to put this on your list of executor duties to avoid auto-billing and to keep personal data safe.

Collect information and documents

Before you start the deletion process, gather the following information and documents together. Once you have everything in one place, cancelling your loved one’s account will be a simple process.

Account information

You’ll want to gather several pieces of account information to help the support agent locate your loved one’s account. This includes:

  • The email address associated with the account
  • The billing address associated with the account
  • The credit card number on file

If you don’t know this information, there are several places you can look to find it. The first is a  password manager. Access the password manager with their master key and scroll through the accounts listed for their Boingo account. If it’s present, you’ll likely find the account information you need.

If there is no password manager, check through email accounts by searching their messages. Do an “all message” search for Boingo communications by typing “Boingo” in the email search bar. This will bring up all communications that are in the inbox, archive folder, or even the delete folder that haven’t been auto-deleted. Check these places for billing and account statements from Boingo.

Documentation

You’ll also need documents that prove your loved one’s death and your legal right to close their account. This includes:

  • A copy of the death certificate
  • Proof of your executorship or court-appointed representation
  • Your valid ID

You can get a death certificate in one of two ways, either through the funeral director you worked with or by contacting your state’s Vital Records Office. Depending on what state you’re in, copies of death certificates range from $5 to $25.

Proof of executorship can be a copy of the will, letters of testamentary, or other official court documents declaring you as the representative of your loved one’s estate.

Valid ID includes an up-to-date driver’s license, military ID, or passport.

Contact consumer support

There are two ways of going about the cancellation process on behalf of your loved one. You can call consumer support or email them. Calling will naturally occur faster. However, if you don’t want to mess with phone calls, then an email might be more convenient. We’ll walk you through both methods.

Email consumer support

If you want to email the company, first navigate to the consumer support page and click the option to message them. From here, you’ll fill in your:

  • Issue type (choose account support)
  • Issue (choose cancel or manage account)
  • Problem (explain that you need to close your relative’s account)
  • Name 
  • Email
  • Phone number

Once you’ve filled in this information, click submit. This will send a support ticket to the Boingo customer support team. You can expect to receive an email within twenty-four hours instructing you as to your next steps.

If you go this route, expect an email requesting your loved one’s account email, billing address, and the last four numbers of the credit card on file. They’ll also request that you attach digital copies of their documents including a death certificate, your proof of executorship, and your valid ID.

Once the customer support team receives your email back, they’ll cancel the account and send you a final confirmation email.

Call consumer support

Your other option is to call them and handle this matter mostly over the phone.

The number to call for their US-based support is 1-800-880-4117. Someone will pick up any time of day or night, so you don’t have to worry about traditional office hours.

When you call, tell the customer support agent what you need to do. When prompted, the agent will ask several questions to find your loved one’s account and validate their information. Should any issues arise, they might request an email with copies of your loved one’s information and the documents you collected. If this is the case, they will email you while you’re on the phone with them.

You have the option to send the digital files then while you’re on the phone or to do it later. If you send an email later, you’ll need to wait for a confirmation email in response from the support team. If you attach the documents and send them while on the phone with consumer support, the agent will be able to cancel your loved one’s account and provide a confirmation number at the same time.

» MORE: Make sure no one misses the funeral. Create a free online memorial to easily share event details.

Confirm cancellation

Whether you call or message, you will receive a confirmation email of account cancellation in the email inbox associated with the account. Check for this and keep it with your records in case you need to prove cancellation at a later date.

Keeping Digital Accounts Tidy

Unused digital accounts that contain personal data are prime targets for hackers. By tidying up and canceling unused accounts, you keep your and your loved one’s information safe. It only takes a few minutes to keep your data secure.


Sources:
  1. “How do I cancel my plan?” Consumer Support, Boingo, 2021. Support.boingo.com.
  2. Email with Boingo Consumer Support Team, 9 August 2021.

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