How to Cancel Cable ONE Service: Step-By-Step

Updated

Cable ONE (now Sparklight) doesn’t require contracts like the other big cable and Internet conglomerates. 

But their high charges, data usage caps, and additional bandwidth fees may be enough of an incentive to want to cancel your Cable ONE Service altogether.

Jump ahead to these sections:

Whether you're canceling Cable ONE service for yourself or in the course of your executor duties, you'll want to know the easiest, quickest, and most painless way to accomplish that. 

Keep scrolling for more information on steps you'll need to take as well as any charges or fees you may incur.

How to Cancel Your Own Cable ONE Service

Canceling your own Cable ONE service is far less painful than some chat rooms on the Internet want you to believe. In fact, you can take care of the cancellation just by following these few quick steps.

Call customer service @ 1-877-692-2253 

It's unlikely that you'll be able to cancel any service with Cable ONE over email, so pick up the phone and dial customer service.

Provide them with the following information

When speaking with customer service, be prepared for a transfer to their customer retention department. This is standard procedure as each agent is tasked with trying to keep you as a client. They do this by offering specials and other discounts, but you can just politely decline.

Once you've got past the "deals" stage, provide customer service with the following information:

  • Your name as it appears on the account
  • Your account number
  • Your mailing address
  • Other contact information (like a phone number)
  • The date you'd like to terminate your service

After your call, drop off all leased equipment at their office or local branch. 

Note: If you forget to return the router/modem to a Cable ONE office, you may incur a substantial equipment replacement fee, so don't skip this final step.

Request a written confirmation

But wait! 

Any time you request to have a service canceled or altered, it's a great idea to ask for written confirmation. You may have to settle for an email confirmation in most cases but try asking for one to be sent via mail, too. 

If an email receipt is your only option, make sure to print it so you can file it with other important information just in case you might need it.

ยป CAKE FOR ENTERPRISE: Could your company better support clients in preparing for or navigating end of life? Learn how Cake can help.

 

How to Cancel a Deceased Loved One's Cable ONE Service

If your loved one set up a password manager before they passed away, this will be a relatively straightforward process. If not, read through and follow along with these steps to ensure a seamless cancelation of service. 

Call customer service @ 1-877-692-2253 

While you would think you could email or drop by a location to cancel your loved one's Cable ONE service, the quickest (and only) way is via a telephone call with customer service. 

Ask for bereavement support

Often, cancelation requests are sent to a retention department so that the company can try to persuade you to remain a customer. However, as this is unnecessary, the quickest way around that conversation is to ask for bereavement support. 

Whether or not the agency has one, this quickly indicates to customer service that the request is finite and not one that needs renegotiation.

Provide the necessary information

You will need the following information to cancel a loved one's Cable ONE service:

Your loved one's:

  • Name
  • Address
  • Account number (if you have it)
  • SSN
  • Record of death

Your: 

  • Name
  • Address
  • Contact information

Pro-tip: If you have everything available at the time of the phone call, you can ensure faster, more reasonable service from the customer service professional on the other end of the line.

Providing a record of death

When canceling someone else's account and service, Cable ONE needs to make sure that they're following policy and acting on behalf of their client. In some cases, you'll need to provide a copy of the death notice, if not a copy of the death certificate. 

Pro-tip: Here's how to get a death certificate from the funeral director or the vital records office.

Request a written confirmation

Whenever you cancel subscriptions or services for a loved one, make sure to obtain a written confirmation for your records. That way, the letter can be filed along with other completed tasks and won't get lost in your email inbox – or accidentally deleted. 

If they don't offer printed confirmations, print the email to file with other accomplished tasks as part of your executor duties checklist. 

How is a Post Loss Checklist helpful?

As the executor of a will and someone who is also grieving, you may find it overwhelming to remember everything you're required to fulfill and manage for the estate of the person who has passed. That’s where a Post Loss Checklist can come in handy.

To make things easier, consult Cake's website. You’ll discover things that the executor is and isn't responsible for. In addition, you’ll find a quick rundown of the essential documents, court petitions, assets, and liabilities, including how to close the estate once everything's been accomplished.

Pro-tip: As you manage your loved one’s estate, consider making your own Digital Legacy Plan so that you leave behind a better plan of action, including what to do with:

  • Social media accounts
  • What’s in your cloud
  • Your digital assets
  • Online accounts
  • Preferences

Frequently Asked Questions: Cancel Cable ONE Internet

Check out these frequently asked questions (or FAQs) for canceling your Cable ONE Internet.

How much does it cost to cancel Cable ONE's Internet service?

While Cable ONE does not have an early termination fee, you are required to pay a convenience fee of $45.00 to return your leased equipment.

Can I return my Cable ONE leased equipment after I cancel my service?

No. Leased modems, receivers, DVRs, etc., need to be returned to a local Cable ONE office before an order to schedule disconnection of your service will be issued. That means the longer you take to return the equipment, the longer it'll take to disconnect the service.

You may be able to schedule a leased equipment pick-up from a technician. However, this service is not available in all areas, which means you'll have better luck physically dropping off the equipment.

Pro-tip: If you own your equipment, call the billing department as soon as possible by dialing 1-877-692-2253 (Monday through Friday, 9:00 a.m. – 5:00 p.m.) to schedule a disconnection of service.

What are my local Cable ONE's office hours?

The location of your office determines cable ONE's office hours and days.

  • For a list of the communities served by Cable ONE, copy the following URL to your browser: https://www.sparklight.com/locations, and click return
  • Once you've logged onto their site, first locate your state
  • Then discover your nearest city from the dropdown menu 
  • Once you've clicked on the right location, scroll down the page to find the office's hours of operation
  • In some cases, seniors 60+ will have special hours from 8:00 a.m. to 9:00 a.m.
  • And most locations will have general office hours of 9:00 a.m. to 1:00 p.m.
  • Contact the billing department for support if your location has been temporarily closed or for any other issue that may arise

Painlessly Canceling Cable ONE Internet (Now Sparklight)

It only takes a few steps and moments to cancel your loved one's Cable ONE Internet service. As long as you have everything they're going to request, you can expect to get through the phone call almost effortlessly.


Sources: 
  1. Sparklight. "How to Add New, Change or Cancel Service." Sparklight, 2021. support.sparklight.com

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