How to Cancel an AAA Membership: Step-by-Step

Updated

You might not be aware of this, but AAA, the organization known for providing roadside assistance to stranded motorists, is really a federation of regional clubs that are scattered throughout North America. When you visit the AAA website, you are asked to give your zip code so that you can be connected with an AAA club near you.

Jump ahead to these sections:

While this information makes it a bit more challenging to give you step-by-step instructions on how to cancel your AAA membership, we are happy to provide you with general information about the process (as well as how to cancel the membership of a deceased loved one). We will also answer some FAQs regarding AAA memberships.

Keep in mind that each regional AAA club may allow you to cancel your membership through the club’s website. We suggest that you log in to your account (perhaps using your password manager tool) and navigate to the customer service page. 

Before we get to the nitty-gritty, did you know that AAA offers more to members than roadside travel assistance? The organization also offers insurance, travel services, member discounts, and more! 

Also, your AAA roadside assistance coverage applies to you and another adult residing in your household. You may also add dependent associates, who must be unmarried children between 14 and 25 years old and either live in your household or be full-time students away at school.

How to Cancel Your Own AAA Membership

Do you feel that you no longer need your AAA Membership? Perhaps you signed with another service that offers roadside assistance, or maybe you finally traded in your old jalopy for a brand new car that might not need as much maintenance. 

Let us help you cancel your own AAA membership. There are several options to complete this task.

» MORE: Create a free online memorial. Honor your loved one, share funeral details, and collect memories and tributes.

Visit your local AAA branch.

AAA is a federation of 32 motor clubs. These 32 clubs have more than 1,000 branch offices across North America. Visit the AAA website to find the office closest to you. 

AAA branch hours vary by location. Once you arrive, an AAA account specialist will assist you with canceling your membership.

Or

Call AAA Membership Services.

There is one number for AAA Membership Services. Call 1-877-374-5116 from 8:30 a.m. to 5 p.m. Monday through Friday. Choose the “membership services” option from the voice menu. 

Explain to the account specialist that you wish to cancel your membership. 

Or

Connect with AAA using your Facebook, Twitter, or Instagram accounts. 

The availability of connecting with AAA using social media may vary depending on your region. 

How to Cancel a Deceased Loved One’s AAA Membership

If you recently lost a loved one, you might be wondering how to cancel their membership with AAA. “Triple A” charges an annual fee to members, so you might want to try to cancel the membership before your loved one’s membership is automatically renewed. 

While it might be easier to cancel your loved one’s AAA membership before their annual fee is charged to their account, you would still be able to receive a prorated refund if you didn’t cancel in time.

Unfortunately, AAA does not provide a written policy in their terms of service regarding what happens to the account of a member who dies. However, anecdotal evidence online says that the company is relatively easy to work with when this happens. It seems that you may not have to provide much documentation to prove the death of your loved one. 

Please understand that canceling your loved one’s AAA membership is nowhere near the top of the list of tasks that need to be done when a loved one dies. Your priority should be taking care of yourself and your loved ones. Once you have learned how to get a death certificate and completed your other executor duties, you can begin to cancel these small accounts.

Again, canceling your loved one’s AAA membership does not need to be at the top of your priority list after a family member dies. Instead, this might be an action that you take months after the death. 

Here are the steps for closing your loved one’s AAA account. Please understand that there might be other options for closing your account, but they vary depending upon your local club. 

» MORE: Create a free online memorial. Honor your loved one, share funeral details, and collect memories and tributes.

Visit your loved one’s local AAA branch.

Explain to the customer service representative that you wish to close the account for a deceased family member. To speed up the process, bring in the deceased user’s AAA account information, including their club code and membership number. 

Or 

Call AAA customer service.

The AAA Customer service number is +1 (866)-968-7222. Select “member services” from the voice menu and explain your situation to the customer service rep. 

Or

Email AAA customer service.

Some people find it difficult to talk on the phone when closing the account for a deceased loved one. If you would prefer another form of communication, email AAA customer service using this form. You can request that the company responds with either an email or phone call.

Or

Contact AAA customer service using your social media accounts.

AAA also has a presence on three social media platforms, including Facebook, Instagram, and Twitter.

Use this contact page on the AAA website to find the correct link to your regional club. 

» MORE: Create a free online memorial. Honor your loved one, share funeral details, and collect memories and tributes.

Frequently Asked Questions: Cancel an AAA Membership

We know that you probably have additional questions about canceling your AAA membership. Thankfully, each local branch of AAA has a website that offers a great deal of information. If you search for the answers to your questions with a simple internet search, make sure the answers you receive are for your specific region. 

Here are some other tips for navigating the AAA system.

How do you cancel an AAA membership online?

Each regional club has its own website. To cancel your AAA membership online, first log into your account. Once you have logged in, look for the membership services tab to find instructions on how to cancel your account.

For one region, you are instructed to go to the “My Account” dashboard and click the “Cancel” link. AAA requests that you select the reason you are canceling before submitting the form. 

Keep in mind that you always have the option of downgrading your membership with AAA. Most regions have several membership options, so you might want to select a cheaper option instead of canceling your membership altogether.

Do you have to pay a fee once you cancel a membership?

You will not be charged a cancelation fee when you cut your ties with AAA. In fact, you may be entitled to a prorated refund on the months you didn’t use. 

Learn more about your membership by reading the AAA Terms of Service for your local region. 

Cancelation fees are sometimes waived for services if the reason you are canceling is the death of a loved one. Some businesses require that you show a copy of a death certificate or obituary to have the fees waived.

Can you get a refund once you cancel an AAA membership?

Yes, you can get a partial refund once you cancel your AAA membership. AAA members are entitled to prorated refunds of the paid dues. The refunds exclude any new member admission fees and discounts that you used. 

The refund would be given to you based on your payment method. 

Turn to Cake For Advice on All Your End-of-Life Finance Questions

Cybersecurity experts recommend against writing a list of your logins and passwords for all of your online accounts. However, it would be beneficial to those you leave behind if you provided this information to your loved ones in some secure manner. Besides giving them access to your online accounts, consider leaving behind instructions on how to access your email, social media accounts, and the files on your computer. 


Source:
  1. “FAQ.” AAA, 2021. ace.aaa.com.

Icons sourced from FlatIcon.