How to Permanently Cancel an Ancestry.com Account: Step-by-Step

Updated

Ancestry.com has taken the world by storm thanks to its unique ability to link distant and near relatives through DNA tests and a wealth of records. Some people have found brothers and sisters, others have discovered long-lost cousins, and still others have made connections to ancestors hundreds of years prior.

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As wonderful as the service is, you might get to the point where you’re ready to cancel your account or need to close down an account for a loved one. Whatever the need, Ancestry.com makes the process simple, straightforward, and hassle-free.

How to Cancel Your Own Ancestry.com Account

Canceling an Ancestry.com account is straightforward and simple. Follow these few steps and you’ll be finished in no time.

Determine your purchasing method

The first thing you need to figure out is how you purchased your Ancestry.com membership. If you completed the process online via your laptop or computer, then you’ll cancel your membership by going directly to Ancestry.com. However, if you purchased a membership through the Ancestry app, then you’ll need to follow a different set of directions. We’ll cover both methods here.

If you purchased membership through the Ancestry App

Purchasing a membership through the Ancestry app means that you likely purchased your membership via the Apple store, Google Play store, or Amazon app store. Each store has their own method for canceling memberships. Depending on which option you used, follow these instructions.

Apple Store on your iPhone

To cancel your Ancestry.com subscription through Apple on your iPhone, follow these steps:

  1. Open “Settings”
  2. Tap on your name
  3. Tap “Subscriptions”
  4. Tap “Ancestry.com Subscription”
  5. Tap “Cancel Subscription”

Apple Store on your Mac

To cancel your Ancestry.com subscription from your Mac, follow these steps:

  1. Open the App Store
  2. Click the sign-in button and sign in or click your name
  3. Click “View Information”
  4. Scroll down to subscriptions and click “Manage”
  5. Find your Ancestry.com subscription and click “Edit”
  6. Click “Cancel Subscription”

Google Play Store

Google Play store provides step-by-step guidance to help you cancel your subscription. Simply follow these steps:

  1. Go to the Change Subscription page
  2. Sign in to your Google account
  3. Click “Cancel a Subscription”
  4. Select the Ancestry.com subscription
  5. Click “Cancel Subscription”

Amazon App Store

If you purchased your Ancestry.com subscription through Amazon, follow these steps to cancel your account:

  1. Log in to Amazon
  2. Go to Your Memberships and Subscriptions 
  3. Scroll down to Ancestry.com subscription
  4. Click “Manage Subscription”
  5. Click “Advanced Controls”
  6. Click “End Subscription”

If you purchased a membership through Ancestry.com

Canceling your membership directly through Ancestry.com is even more simple than canceling it through an app store. Simply follow these steps and you’ll be done in no time.

Log in

You’ll first need to log in to your account so you can access your membership information. You can’t do anything unless you log in, so make sure you have your information handy.

Account settings

Once you’re logged in, navigate to the account settings. From here, you can select “Membership” to cancel your membership.

Cancel membership

Once you’ve navigated to the membership page, you should see a button that says “cancel membership.”

You’ll be asked if you want to continue. Click the “continue” button to confirm you want to cancel your membership. 

Select reason for cancellation 

Once you click “continue,” you’ll need to scroll to the bottom of the page and select a reason for cancellation. 

Click “continue cancellation”

This is the second to last time you’ll be asked to confirm cancellation. Click this option and you’ll be taken to one final page.

Select “cancel my membership”

This is the final time you’ll be asked to select this option. Select “cancel my membership” and your membership will be scheduled to end at the next renewal date. You’ll have access to membership until the renewal date at which time your membership will no longer be valid.

Check the expiration date

Back on your “Account Settings” page, you’ll see the date that your membership expires. This is the date that your membership will officially cancel.

Check for a confirmation email

If all the steps are completed successfully, you’ll receive a cancelation confirmation email. If there is no email, you might need to repeat the steps. Your confirmation email is proof of cancellation and ensures that your request was recorded by the system.

How to Cancel an Ancestry.com Free Trial

If you’ve signed up to give Ancestry.com a test drive and decide it’s not for you, you can cancel your free trial and avoid getting billed.

Follow the steps above

Canceling a free trial requires you to follow the same steps for canceling a paid membership. If you’re within your free trial period, you won’t receive any bill for testing out the service. If you’re outside of your trial period, then you’ll be billed for the subscription you were automatically enrolled in. In this case, your membership will end after the renewal date of your subscription.

How to Close a Deceased Loved One’s Ancestry.com Account

If you’re the executor of an estate, you likely have a sizable list containing what to do when someone dies. Among the list of your executor duties should be things like closing down digital accounts and ending memberships such as an Ancestry.com membership.

Collect proper documentation

In order to end a membership and close down the account of a deceased loved one, you’ll need to gather several documents and items of information for the Ancestry.com customer support team. These include the following.

Ancestry.com account email 

You’ll need to provide the email associated with your loved one’s account so they can end the correct membership. If you don’t know what it is right off, check paperwork or their password manager to find the email they used for their membership.

Copy of their death certificate

You’ll need copies of your loved one’s death certificate for just about anything you need to do regarding their estate. It can be a good idea to obtain 5-10 copies at once so you’ll have plenty on hand for things like this.

If you need to know how to get a death certificate, the process is a simple one. Either request extra copies through the funeral director or apply for copies through your state’s vital records office. They typically cost anywhere from $5 to $20 per copy.

Proof of executorship

Ancestry.com’s membership support team will require proof that you can legally act on behalf of your loved one’s estate. For this, you’ll need to provide proof of your executorship. This can include:

  • A letter of appointment
  • A letter of administration
  • A letter of representation
  • A copy of the will
  • Letters of testamentary

Proof of your relationship

Along with the proof of your right to act as executor, you’ll need a valid proof of your relationship to the deceased. This includes one of the following:

  • Birth certificate
  • Marriage certificate
  • Other legal documents showing proof of relationship

Email Ancestry.com customer support

To start the account closure, you’ll need to email customer support at customersolutions@ancestry.com. In your email you should:

  • State your reason for emailing (you need to close your loved one’s account)
  • Attach all the documentation you’ve collected
  • Ask if there is any other documentation they need 

Respond to Ancestry.com’s support email

Once you email the support team, they will get back to you within 48 hours. Their email will notify you if there are pieces of required documentation missing or they will provide you with an account closure notification.

Check credit and billing statements

Once you close your loved one’s account, there should be no further billing or account statements. The account is closed down immediately and is no longer accessible.

Record account closure confirmation

As you go through your loved one’s digital accounts and close them one by one, be sure to update paperwork to reflect which accounts are closed. Consider adding this information to their password manager or another location where they kept records of digital memberships. Attach confirmation emails or confirmation numbers so you have a recourse should you receive a bill later on.

Closing Digital Accounts

Closing your loved one’s digital accounts is yet another way you can honor them and keep their information safe from hackers. It might take a day or two of back-and-forth between yourself and the company in question. In the end, however, you’ll be glad to know there are no loose strings that need tying up.


Sources:
  1. “Canceling a Membership.” Ancestry Account, Ancestry, 2021. support.ancestry.com
  2. “Cancel, pause, or change a subscription on Google Play.” Help Center, Google Play Help, 2021. support.google.com
  3. “How to Cancel a Subscription from Apple.” Support, Apple, 2021. Support.apple.com.
  4. “Managing a Membership Purchased in the Ancestry App.” Mobile, Ancestry.com, 2021. support.ancestry.com
  5. “Manage Your Subscriptions with Amazon Subscriptions.” Help and Customer Service, Amazon, 2021. amazon.com

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