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How to Cancel Hulu for Yourself & After a Death: Step-By-Step

This is part of Cake's collection of Loose ends Digital articles. Create a Cake profile for free to discover, document, and share your end-of-life wishes.

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If you find that you are done with the shows on Hulu, you may want to cancel your Hulu account. On the other hand, you may be helping to settle the affairs of someone who has died. In that case, you’ll still want to know how to end the subscription and close the account.

Jump ahead to these sections:

Protecting your loved one’s digital assets after death is a noble and wise thing to do. These processes can feel tedious and take time. Luckily, Hulu makes it simple to cancel a subscription online if you have the information to access your account. 

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How to Cancel Your Hulu Account or Free Trial

Hulu as a service can be delivered through its website or others, so the first step to canceling your account is to figure out where your account is based.

Figure out how you're billed for Hulu

If you signed up for Hulu, you should be able to use Hulu.com to delete your subscription. Some subscribers use iTunes, Amazon, Roku, or another provider to bill for a Hulu subscription.

If that is the case for you, you may need to check those settings to remove your Hulu subscription from that site.

Log into your account and find account settings/profile settings

On Hulu’s website, as well as on many of the other sites where you can subscribe to Hulu, there should be a section called “Your Account” once you’ve logged in.

From there, you should see the cancel button, but if you don’t see it, look at a few different tabs within the profile or account area, as these settings do occasionally change.

Click “Cancel” and follow all prompts until your confirmation email

Clicking “cancel” isn’t usually the end of the road. How easy that would be! Instead, Hulu will want to know some information about why you want to cancel. In response to your answers, they may offer you different solutions, including discounted options for longer trial subscriptions.

If you are resolved to cancel, however, you can keep clicking through these offers. When you see a statement that mentions sending you a confirmation email, you’ve made it. This is the screen that, finally, means you’ve completed the cancellation.

Permanently delete the account

Canceling your membership may be all you need. However, to delete a Hulu account entirely, you’ll want to open your account after canceling your subscription. Now, under the “Your Account” section, click on “Update Info.” Click “Delete my Hulu Account” and follow the confirmation messages to complete the process.

If you want a Hulu account after this, you’ll have to sign up again from scratch, not simply reactivate your account.

How to Cancel Hulu for a Loved One Who Has Died

If your loved one has passed away, canceling Hulu is one way to simplify and tie up loose ends. The way you proceed will depend on whether your account was shared or not.

Follow the above steps if you have credentials

If the Hulu account is one to which you have full access, including username and password, it is possible to cancel the subscription and delete the account as shown above.

While you aren’t authorized to delete an account that belongs to someone else, many families use streaming services on joint family devices like smart TVs. So, this process may be pretty simple for you.

Contact Hulu support if you don’t have credentials

If you know your loved one had Hulu but do not have credentials to open the account, you’ll need to contact support with evidence of your role in the estate.

You may need to provide a scan or copy of the death certificate to initiate the cancellation and deletion of the account. Contacting Hulu support is the first step, and they should be able to give you a simple path forward from there. 

Canceling Hulu: Frequently Asked Questions

Each case may be different. But, in general, going to the settings or account section of your Hulu subscription will give you a clear path to cancellation.

Are there any tips for canceling on an iPhone, Android, or mobile app?

It’s recommended that you open a browser, even on an iPhone or Android phone, to cancel your Hulu subscription.

This doesn’t mean it’s impossible to do otherwise, but all the Hulu-endorsed explanations point to using your log-in in a browser to do so.

Can you cancel through Roku, iTunes, or Amazon?

You can cancel your Hulu subscription through Amazon, Disney+, Roku, Sprint, and Spotify, at the time of writing.

In almost all cases, you’ll go to the settings or account area and find the reference to Hulu, where a fairly easy-to-find “cancel” button should be available. However, trying to cancel through the Hulu website itself may be your easiest first step.

Can you cancel HBO or Starz on Hulu?

Hulu has many options for add-ons, and if you subscribed to HBO or Starz through Hulu, you can easily and painlessly cancel your add-on subscriptions through there.

However, if you signed up for HBO or Starz or another service independently, away from your Hulu site, you will need to make those changes on the individual sites.

Ending a Hulu Subscription

While the moment of deleting a Hulu subscription may be easy and swift, make sure you also unsubscribe the next time they send a promotional email. If you don’t mind the emails and the occasional valuable please-come-back offers, this step is of course optional. However, part of cleaning up your old unused accounts is also reaping the benefits of less inbox clutter.

If you haven’t before, consider a good password manager to hold all the information for your accounts. This can include usernames and passwords for subscriptions to streaming services. It can be a good idea to share this password manager with a friend or family member whom you trust. It's all part of making a clear, concise end-of-life plan that helps your loved ones.


Sources

  1. “Cancel Your Hulu Subscription.” Hulu Help Center, Hulu, 9 December 2019 help.hulu.com/s/article/cancel-hulu-subscription?language=en_US
  2. “Help Center Home Page.” Hulu Help Center, Hulu. help.hulu.com.
  3. “Switch plans and manage add-ons.” Hulu Help Center. Hulu. 17 December 2019. help.hulu.com/s/article/manage-subscription?language=en_US
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