How to Cancel US Cellular Service for You or a Deceased Loved One

Updated

Do you dread having to interact with your cell phone company? You aren’t alone. However, if it’s time to move on to another cell phone provider, you need to cancel your current service. Here’s some help on how to cancel your service from US Cellular. 

Jump ahead to these sections:

We will provide you with the appropriate customer service phone numbers to cancel your account or the account of a deceased loved one. We won’t be able to decrease your hold time, but we can at least provide the resources you need to reach the correct department.

So grab a cup of coffee and your cell phone; here’s how to sever your ties with US Cellular.

How to Cancel Your Own US Cellular Service

Are you ready to fire US Cellular as your cell phone provider? Here are some steps on how to cancel your service. Make sure you have a significant block of time to complete this process if you wish to transfer (or port) your phone number. 

Here’s what you need to know about the US Cellular cancellation process.

Step 1: Select a new cellular service

You might be unhappy with US Cellular, but before you cancel your service, it would behoove you to check your other options. Ask your neighbors about what providers they use and whether or not they receive good coverage. Check the prices of US Cellular competitors. 

You might find that the grass isn’t always greener on the other side of the fence. There’s no perfect cellular company. You might find that the trade-off for having a more extensive coverage area is a significantly higher bill each month. 

Step 2: Understand your contract

You didn’t read your cell phone contract when you signed up for service? If you still have a copy of your contract, that’s the perfect place to start. You can also reach out to U.S. Cellular and ask for a copy of your contract.

Tell them that you’re thinking of switching services, and they might be able to find discounts or other packages that will entice you to stay with their company.

Step 3: Visit the new cell phone company

Do you wish to keep your current phone number? If so, do not cancel your service with US Cellular before reaching out to your new company’s customer service department. Once you cancel your current service, your phone number will be “up for grabs.”

Instead, the customer service department for your new company will contact US Cellular to request the transfer. The process may take hours to complete. 

Before you complete this process, you might want to make sure all the data stored on your phone is backed up to the cloud or other storage device. You might be able to use the same device with your new provider. If that doesn’t work out, having a backup of your data will allow you to save your favorite pics of your dog and the phone number of your cousin you never call.

By the way, if you are a sought-after customer, your new company may pay the cancellation fees with US Cellular. This may depend on your credit rating and the type of service you sign up for with the new provider.

ยป CAKE FOR ENTERPRISE: Work in health care? The best health systems support patients with advance care planning. Stand out by partnering with Cake.

 

How to Cancel a Deceased Loved One’s US Cellular Service

If your loved one recently died, we are sorry for your loss. Once you have taken care of high-priority tasks after someone dies, it will be time to reach out to companies that hold accounts in your loved one’s name.

If your deceased family member had a cell phone contract with U.S.Cellular, here are the steps you need to take to cancel service. Before you begin the process, you might want to educate yourself on what happens to a cell phone contract after a person dies

Step 1: Figure out what you would like to do with the US Cellular account

If you lost your spouse and your cell phone contract was in their name, you might need to cancel your spouse’s service contract while simultaneously opening up an account in your name. 

If your loved one was the only phone on the account, canceling the service will be a much more straightforward process.

Step 2: Contact the US Cellular Solutions Team

The first step in canceling your loved one’s US Cellular service is to contact the company’s Solutions Team at 888-944-9400. Unfortunately, this is the general number for the customer service department, so your wait times will be like anyone else reaching out for help.

Your phone call will be answered from 8 a.m. to 9 p.m. local time.  

If you’ve visited the US Cellular website, you might have noticed that there are other options for contacting their customer support department. Unfortunately, the cancellation of a contract needs to be completed over the phone or in person at a US Cellular location instead of through the chat feature on the website or Facebook Messenger.

Step 3: Discuss the matter with the customer service representative

Tell the customer service rep with US Cellular that you wish to cancel your deceased loved one’s account. Be prepared to provide the phone number, account number, and perhaps the address of the deceased. 

US Cellular does not require that you obtain a death certificate to cancel a contract, but they may ask for the link to an online death notice. This will need to come from a funeral home or newspaper notice.

Step 4: Ask for verification to be sent

Until the estate is settled, you might consider holding on to the account documents of the deceased. Save the emailed (or mailed) verification that the US Cellular account has been canceled and that the account has been paid in full.

Frequently Asked Questions: Canceling US Cellular Service

If an account is no longer on a contract and has been paid in full, the cancellation process should go smoothly. If the deceased left behind a complicated financial situation, you might find yourself struggling to complete what you would think would be a mundane task.

Here are a few more tips on working with US Cellular to end a contract. 

Does it cost anything to cancel a US Cellular phone contact? 

You might have to pay to get out of your US Cellular contract. The good news is that the amount is usually prorated by how much time is left on the contract. 

If you are a sought-after customer, your new cell phone company may also pay the fee to get you out of the contract. 

Who’s allowed to cancel a US Cellular contract for a deceased loved one?

Typically, the executor of the estate is the person responsible for closing the accounts of the deceased and paying outstanding debts using the assets of the estate. However, the executor doesn’t have to complete this task, as it could be left to a family member or other personal representative.

If you shared a cell phone contract with the deceased, be prepared to remove their name from the account and open one using your social security number.

Taking Care of Your Loved One’s Accounts

Many grief guides encourage family members to “take things slow” after the death of a loved one. While it is important to take time to process all the complicated emotions that surround grief, your loved one’s bills may need some attention.

Your loved one’s cellular service provider will continue to provide service until they are notified otherwise. The account may accrue late charges, for which the estate might be responsible.

Even though many of the tasks following the death of a loved one can be ignored for days or weeks, you might want to start closing accounts before a month passes. 


Source:
  1. “Contact Us.” US Cellular. 2021uscellular.com

Icons sourced from FlatIcon.