How to Cancel a Chegg Subscription: Step-By-Step

Updated

Canceling monthly memberships, subscriptions, and updating account information are normal day-to-day activities. Duties like this may also fall under your purview when handling things to do when someone dies, especially if you have been tasked with handling a loved one’s estate as an executor.

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You can steer clear of being charged for services not in use by canceling the account before your next scheduled billing date (if you have a monthly or weekly paid subscription). For example, you or your loved one may have a Chegg subscription that you’re looking to permanently cancel.

How to Cancel Your Own Chegg Subscription

Chegg is a technology company that offers digital/physical textbook rentals, educational services, and virtual tutoring. They offer textbook solutions that allow you to save more and spend less. You can discover more about them by looking at their website

Maybe you’re looking to trade out Chegg for other applications, another service, or you’re simplifying your monthly spending. Whatever the case may be, the steps below will show you how to cancel your Chegg subscription. You can also find more information and additional help by heading over to Chegg’s Help Center

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Step 1: Head to the Chegg website 

You can cancel your Chegg account by navigating to your specific account page, which is on the Chegg website. Their website allows its users a variety of services and merchandise. Go to your account page to begin the deletion process. Go online to www.chegg.com to begin. 

Step 2: Check out your subscription

Once you’ve headed to the Chegg website, log in to your personal account. You’ll need your account username and unique password. Click on your profile in the corner on the top right of the screen.

Step 3: Navigate To Your Chegg account 

After logging in to your Chegg account, scroll your mouse over to the “My Account” tab. Next, click on “Change/Cancel Membership.”

You will have to verify your Chegg account by entering your password. 

Step 4: Change Chegg subscription status

Next, you’ll select the “Pay As I Go” Chegg option. Once you do so, click to save your changes.

Step 5: Verify your Chegg request to cancel

Next, click on the unsubscribe option. They’ll ask you to provide a reason for canceling. Options include: “it’s too expensive,” “not compatible with your needs,” or “something else.” 

Choose your reason and click on enter. Finally, submit your request and save changes.

Contacting customer service for additional support

Another way is to reach out to Chegg’s customer service via text (408-351-0942) or phone (855-477-0177) and request to have a representative assist you with your account changes. Once you offer them your details, including your account ID, username, and/or password you created. They can help you navigate your way through the cancellation/deactivation process.

Once your Chegg subscription is canceled, you won’t be charged any more fees. You cannot deactivate your Chegg account on the Chegg mobile app, but you can cancel your subscription via either the Apple App Store or the Google Play Store. You will receive an email that confirms the change, to the unique email you subscribed with, once your Chegg account is completely deactivated or deleted. 

How to Cancel a Deceased Loved One’s Chegg Subscription

This section might be beneficial if you have a deceased loved one that has a Chegg account that you want to cancel on their behalf. Below are the necessary steps to cancel your loved one’s subscription. Once you cancel their Chegg account, it will no longer be accessible from their website. This will stop any more charges or alerts. 

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Step 1: Follow the prior steps above

Just like the steps listed above, you can head online to monitor your loved one’s Chegg subscription and see what they currently have activated, including whether they are on a paid plan or a free plan. You can find additional information about your loved one’s Chegg account by going to the Chegg website.

Step 2: Find additional assistance through Chegg

By reading the prior steps you can manage the cancellation on the Chegg website. In the event you need additional assistance to support the cancellation of your loved one’s subscription, you can contact Chegg customer support via text or phone call. They also have an FAQ page to help you before you contact them.

If you don’t have your deceased loved one’s password handy, you may want to see if they saved their account information in a password manager.

If you choose to talk to Chegg’s customer service, they will ask for your loved one’s information like their email address and other account information. However, it is worth noting that you might need to provide a death certificate.

Getting a death certificate can help with streamlining the cancellation of important financial accounts, such as bank accounts or any investment management. It may also provide you with additional comfort or support when grieving and healing.

Frequently Asked Questions: Cancel a Chegg Subscription

Even before canceling a Chegg subscription, you may have a few reservations or are unsure about the process. Below are a few frequently asked questions about canceling a Chegg subscription.

Is a cancellation fee charged when I cancel my Chegg subscription?

If you cancel before your billing period ends, you won’t be charged. However, you have to make sure to cancel before your next payment date to avoid additional charges from processing.

You can learn more on the Chegg website about any potential additional cancellation charges. 

Will I still be charged if my account is paused?

You can pause your account every month for up to six months. From that point, it’s best to cancel the account altogether. If you paused your account and were still charged, reach out to customer service.

How soon will my Chegg subscription end?

After canceling your Chegg subscription, it will be processed immediately. However, you will still have access until your billing cycle ends. 

How to Delete Your Chegg Subscription 

Whether it’s deleting your account or the account of a deceased loved one, handling these tasks promptly can give you more time to focus your energy elsewhere once it gets done. Once you decide that an account isn’t necessary or beneficial to you anymore, it’s important to pause, cancel, or delete it. You can avoid any already scheduled charges, unnecessary alerts, or fraudulent activity from affecting you by staying up-to-date with your Chegg subscription.


Source:
  1. “Frequently Asked Questions,” Help Center, Chegg Inc, 2022, Chegg.com.

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