How to Close a Con Edison Account: Step-by-Step

Updated

Are you ready to sever ties with Con Edison? Perhaps you feel like another service would be less expensive and more reliable. On the other hand, maybe you are moving, and Con Edison doesn’t offer service in your new area. Regardless of your reason, we would like to help you cancel your account.

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We will also help those who recently lost a loved one who was a Con Edison customer. Closing accounts is a necessary task, but it may be hard to complete while under the fog of grief. We want to make the process go as smoothly as possible by giving you all of the contact options for Con Edison. 

Let’s get started. Here’s how to close your Con Edison account. 

How to Close Your Own Con Edison Account

Con Edison gives you several customer service contact options that you can use to close your account.

Option 1: Call the customer service number for Con Edison

The customer service line is 800-752-6633. While this is the number you should call for issues relating to your account, the website is quick to point out that there are other numbers to call in an emergency. 

For example, call 911 if you smell gas, suspect a gas leak, or see a downed power line. 

Also, the company asks you to call 1-800-752-6633 if you see steam on Manhattan streets. According to the company website, visible steam is either caused by water falling on a steam pipe or maintenance hole cover or by a steam leak. The company needs to be notified so that their crews can determine the cause. 

Additionally, the Con Edison website requests that you call before you dig, so you can avoid hitting pipes and underground equipment. The number to call before you dig is 811.

Finally, those who need telecommunications for the deaf can call 1-800-642-2308.

Option 2: Use the Con Edison online tool

One of the most convenient ways to stop service with Con Edison is to visit their website. Then, click on the icon that says “Stop Service.” From there, you will be required to log into your account.

Do you dread logging in to your online accounts because you can never remember your log-in and password? We understand how frustrating that can be. Consider using a secure and convenient password manager to assist you in such situations.

Option 3: Visit a Con Edison location

Con Edison has customer service walk-in centers in each of the five boroughs and Westchester County. Unfortunately, at the time of this writing, the walk-in locations have been closed due to COVID-19. However, the shutdown has been listed as temporary.

Check the website before visiting one of the Con Edison locations. 

Option 4: Write to Con Edison

Some of you may prefer to write to companies instead of navigating through confusing websites or waiting on hold. 

Here’s the address for Con Edison:

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Make sure you include your account number and notice that you wish to close your account.

Option 5: Use the Live Chat option on the Con Edison website

The Live Chat on Con Edison’s website may help you find the necessary information you need to close your account. 

Option 6: Email the company using the contact form on the website

Another convenient option for those who would rather not wait on hold is to email the company and have them return your call. Of course, you can also request that the company email you a response if you would rather not talk on the phone. Scroll down to the bottom of this page for the contact form. 

How to Close a Deceased Loved One’s Con Edison Account

We are sorry if you recently lost a loved one. Unfortunately, during times of crisis, we are required to take care of business matters – even though we wish we could spend time reflecting on our loved ones and offering comfort to others.

Also, unfortunately, taking care of your loved one’s Con Edison account should be of high priority. The matter can be rather complicated, as you can see from articles that have appeared online about the company refusing to transfer ownership of the account until previous bills have been paid. Additionally, the company may continue to charge for monthly usage whether the house is occupied or not.

There’s a lot to consider as you close your deceased loved one’s Con Edison account. Remember, you will probably need energy when clearing out your loved one’s belongings. Also, in some situations, water pipes will break in an unattended house with no heat.

Regardless of your situation, here are the contact options to consider when you need to close your deceased loved one’s Con Edison Account. We assume that in most cases, you won’t need a copy of your loved one’s death certificate to close the account unless there is an unpaid balance. But, this would be a question for the customer service team.

Option 1: Call the Con Edison customer service number

The customer service line is 800-752-6633. In addition, those who need telecommunications for the deaf can call 1-800-642-2308.

Option 2: Use the Con Edison online tool

One of the most convenient ways to stop service with Con Edison is by visiting their website and using the online tool. Then, click on the icon that says “Stop Service.” From there, you will be required to log into your loved one’s account. If you don’t know their account number and password, you may have to rely on other customer service options. 

Option 3: Visit a Con Edison location

Con Edison has customer service walk-in centers in each of the five boroughs and Westchester County. Please check the company website before visiting the locations, as they currently are shut down due to COVID-19. 

Option 4: Write to Con Edison

Some prefer to write to companies – especially in times of grief when verbal communication may be difficult. 

Here’s the address for Con Edison:

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Make sure you include your loved ones’ name, account number (that you may find on a bill), and address of the service. Also, state that the account holder has died and you wish to discontinue service. Finally, include your contact information and that of the estate executor. It is the duty of the executor of the estate to pay off debts using the estate’s assets.

Option 5: Use the Live Chat option on the Con Edison website

Consider using the Live Chat option on Con Edison’s website to help close your loved one’s account. 

Option 6: Email the company using the contact form on the website

Another convenient option for those who would rather not wait on hold is to email the company and have them return your call or email a response. Scroll down to the bottom of this page for the contact form. 

There’s a Lot to Do When a Loved One Dies

We know you may feel overwhelmed by all there is to do when someone dies. We understand how difficult your life might be now as you learn to live without your loved one. Yet, at the same time, you may have to plan a funeral, consider what to do with the deceased’s belongings and home, and figure out how to close all of your loved one’s accounts.

We hope that you find Cake’s blog helpful as you go through this challenging time of life. We have provided our readers with many resources. We’ll help you obtain the contact information you need to close your loved one’s credit card accounts and help you order death certificates. Of course, we also have a lot of great resources for funeral planning.

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