Why is it that making changes to or canceling an account with a utility company often ends up being a frustrating process? Most companies don’t allow you to complete the process online, even if you go through the trouble of remembering your password.
Jump ahead to these sections:
- How to Cancel Your Own Cox Internet Service
- How to Cancel a Deceased Loved One’s Cox Internet Service
- Frequently Asked Questions: Stopping Cox Internet Service
You may find it difficult to navigate the customer service departments for many big companies, especially if you've just lost a loved one. Read these tips for canceling your internet service with Cox.
How to Cancel Your Own Cox Internet Service
Are you switching internet providers, moving, or removing yourself from the “grid?” Here’s how to cancel your internet service with Cox. Cox Communication is headquartered in Atlanta, Georgia. The company offers internet and phone service, as well as digital cable television channels and smart home services.
Step 1: Choose a new internet provider
If you are switching internet providers, consider selecting a new company before you cancel services with Cox. You might have to wait days or weeks for your new service to get up and running. (Make sure your family won't revolt if they lose access to Netflix for a couple of days.)
Step 2: Call Cox
Cox Communications offers several different ways to contact its customer service department. Unfortunately, you must call the customer service phone number at 855-706-0418 to cancel your internet service — it's the only way to cancel it.
You can also call the account services and billing department at 1-800-234-3993. The “retention” team works Monday through Friday from 8 a.m. to 9 p.m. and Saturday from 9 a.m. to 6 p.m.
You will need to provide your account information once you have a customer service rep on the line. The retention team will solve the problem you are having to keep you from canceling. You might find yourself changing your mind after the customer service representative figures out how to lower your monthly bill or increase your internet speed.
Step 2: Visit a Cox store location
If you live close to a Cox store, you might want to visit the location to cancel your service. Find a Cox store location near you by entering your city, ZIP code, or full address in the search bar on the linked page.
Cox does not offer internet service in every state, but you can find a Cox store location in these states:
- Rhode Island
Whether you complete the cancellation process over the phone or in person, you might have to return some of the equipment to Cox. The customer service representative will give you instructions on how to complete this process.
How to Cancel a Deceased Loved One’s Cox Internet Service
You might be feeling overwhelmed with all there is to do after the death of a loved one. Even though canceling your deceased family member’s internet service may not be at the top of your to-do list, the estate will have to continue paying this monthly bill until someone takes care of this task.
Once you are sure that it’s time to cancel your loved one’s Cox account, take these steps for completing the process:
Step 1: Consider the best time for canceling the service
Carefully consider whether you should keep the service going until the estate is finalized. If you plan to spend any time at the deceased’s house to clear out belongings or get the home ready to sell, you might want to have internet access. You might want to have the TV on as you sort through your parent’s clothes or look up the value of an item on eBay as you label items for a garage sale. You might also utilize the internet service to monitor security cameras set up in the interior or exterior of your home.
If you know you will no longer need your loved one’s internet service, here are the steps you need to take to cancel.
Step 2: Call the Cox customer service department
Cox Communication offers customer service through online chat, but unfortunately, you can’t cancel your loved one’s Cox service with this method of communication. Instead, call the customer service phone number at 855-706-0418 or the account services and billing department at 1-800-234-3993. This line is answered Monday through Friday from 8 a.m. to 9 p.m. and Saturday from 9 a.m. to 6 p.m.
You will need to provide your loved one’s account information once you have a customer service rep on the line. Explain that the account owner has passed away, and they will give you instructions on how to return the equipment.
Or you can also:
Step 2: Visit a Cox store location
If you live close to a Cox store, you might want to visit the location to cancel your loved one’s service. Find a Cox store location near you and stop by with any equipment owned by Cox.
Frequently Asked Questions: Stopping Cox Internet Service
Probably the most challenging part of canceling your service with Cox involves waiting on hold with the customer service representative. Learn more about the additional questions you might have.
How much does it cost to cancel Cox internet?
When you signed a service agreement with Cox, you agreed to a 24-month term. Therefore, if you cancel your service more than 30 days into the agreement (but within 24 months), you will need to pay an early termination fee. The termination fee is based on how many months you have left on your contract and the type of plan you have.
The early termination fee ranges from $4 to $15 per month, depending on what you have left on your 24-month term.
Certain circumstances written into the contract will make you exempt from having to pay the fee. For example, if you are a military member and are being transferred, you don’t have to pay an early termination fee. You also won’t have to pay the fee if you are canceling the account of a deceased loved one.
Can you cancel Cox internet at any time?
Yes, you can cancel your Cox internet at any time, but you may have to pay an early termination fee. Call the Cox customer service line at 1-800-234-3993. This line is answered Monday through Friday from 8 a.m. to 9 p.m. and Saturday from 9 a.m. to 6 p.m. You can also visit a Cox store during regular business hours.
Early termination fees may be overlooked if you are a military member, moving your service to another location, moving to a residence that has internet service included, or if the account holder is deceased.
If you cancel your account within 30 days of signing the agreement, you will not be charged an early termination fee.
Do you have to return any equipment when you cancel Cox internet?
Yes, you are required to return the equipment when you cancel Cox internet service. Failure to do so will result in an additional charge, ranging from $15 to over $350, depending on the number of pieces and type of equipment.
If you are close to a Cox store location, you might consider returning the equipment in person. This reduces the likelihood of disputes as the equipment will be immediately come off your account.
If making a trip to a Cox store location during regular business hours isn’t convenient, Cox will provide you with a box and a shipping label. You won’t have to pay to return the equipment to Cox, but you will need to package the materials and follow the shipping instructions.
Tasks that Follow a Loved One’s Death
Unfortunately, you must do a lot after someone dies. Of course, your priorities involve informing others about the death, planning a funeral, and obtaining copies of the death certificate. Next, you need to cancel services, settle accounts, and complete all duties of the executor.
We know these tasks may seem overwhelming to you as you learn to accept the reality of your loved one’s death. Rely on your support network as much as possible as you cross the essential “to-do” items off your list.