How to Permanently Cancel an Adobe Subscription

Updated

From streaming services to productivity apps, there are so many different online services and tools that people end up using. After a while, what was once considered a valuable and necessary cost may turn into a money drain as we forget that we even had access to it.

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One such example is any online subscription package with Adobe. Maybe you had a tough photo editing project that required Photoshop. Or, you thought you might need it and ended up using something else on your computer.

You may also be tasked with cleaning up someone’s digital subscriptions in the wake of their death. The practical realities of what to do when someone dies can include handling the cancellation of a loved one’s subscriptions.

No matter the reason, you may be looking to figure out how to cancel an Adobe Creative Cloud subscription, but are unsure how to start. Below, we provide some steps and tips on how to cancel.

How to Cancel Your Own Adobe Creative Cloud Subscription

Adobe Creative Cloud offers users a variety of services including software that is used for video editing, photography, graphic design, and web development. After Effects, Premiere Pro, and Photoshop are a few of the widely used applications provided. There are a ton of things you can do with this software, but may also come with a large price tag. 

Deleting accounts and canceling subscriptions is a very common task. Maybe this helps to cut your expenses, manage your time differently, or find cheaper options. Read on below to sort out how to cancel an Adobe subscription.

Step 1: Go to your account 

You can cancel your Adobe individual plan or trial by navigating to your Adobe account page. The Adobe site allows users a variety of applications to sign up for and your account page is the first step to getting there. Go online to https://account.adobe.com/plans and log in to your account. You’ll need your password and username. 

Step 2: Select a plan

Once you’ve logged in to your account, you’ll see your subscription listed in the center in the plans section. Go to the subscription you want to cancel and click “Manage Plan.” A new window will pop up on the page.

Step 3: Cancel your plan

In the new window, you’ll see details related to your subscription, such as the starting date, the associated applications, and cost. Right next to that, you’ll see the list of “Available Options.” Here, you can choose to “Change your plan,” which essentially provides you with other bundled options for your subscription or “Cancel your plan.” Select the button labeled “Cancel your plan.”

Step 4: Provide your reason for canceling

Once you’ve clicked on “Cancel Plan,” Adobe will redirect you to a new page with a checklist of reasons for your cancellation. Choose your reason for canceling then select continue. Your reasoning may include that it’s too expensive, that you’re switching to another plan, or something else. 

Step 5: Review details and offers

Certain subscriptions may have a cancellation fee attached to them, especially if you are paying for a yearly subscription. Once you’ve selected continue from the previous page, these details may show up. Other details include what cloud storage options you’ll be left with, as well curtailed access to connected apps. Go to the bottom right of the browser window and hit “Continue” to move forward.

Right before verification, Adobe will provide a series of new offers for a subscription, such as an extended trial window or a lower price tag for a different plan. Move past that and click continue.

Step 6: Verify your cancellation

Once you confirm your cancellation, Adobe will send an email to the primary email used with the account. The email should arrive immediately, so check your inbox for the message. Once you’ve received it, there will be a “verify” link that you will want to select and ultimately finish the cancellation process.

Call customer service

If you have any particular issues with your cancellation, you can also contact Adobe's customer service line and ask a representative to help with your account at 800-833-6687. You’ll need to provide them with information including your name, account number, email address, and password.

You can also email their customer support at clientcare@adobe.com.

How to Cancel a Deceased Loved One’s Adobe Creative Cloud Subscription

If you are tasked with managing the estate of your deceased loved one, you will have a variety of executor’s duties that you need to check off. You may have to handle tasks like canceling debit cards, monthly memberships, or other accounts the deceased might’ve held. 

Below are the steps needed to cancel your loved one’s account. Canceling an account such as this can help eliminate any unnecessary charges or the possibility of identity fraud from happening. 

Step 1: Follow the steps above 

Much like the steps above, you should go online to view your loved one’s account and search what applications they may be signed up for. All Adobe accounts require the user’s email as the username, so make sure that you have the proper login information.

There is also the possibility that your loved one used the Creative Cloud app on their computer, which retains their login. You can also access their account that way, if you have access to their computer.

In the event your loved one had a password manager, you can find the relevant username and password by opening the app either on their computer or on their smartphone. If you’re unable to login, you may want have the following information at hand:

  • Username
  • Password
  • Name
  • Email address
  • Phone number
  • Secondary email address

Step 2: Contact Adobe customer service 

You can follow the steps above and complete this request online. But, if you need additional information to help delete your loved one’s account you can contact customer service by calling 800-833-6687. You might need to provide your loved one’s password, but, if you don’t know it, Adobe customer service will still be able to help.

As mentioned earlier, you will want to have as much related information at the ready to help cancel the account. One thing you will probably not need is a death certificate. However, if you do need to supply anyone else with a certificate of death, it’s easy to learn more about how to get a death certificate.

Frequently Asked Questions: Deleting an Adobe Creative Cloud Account

Even if you have canceled your subscription, you may have some additional questions on your mind. Below are some frequently asked questions regarding deleting an Adobe Cloud Account.

Does Adobe charge a cancellation fee when you cancel your account?

Your refund will depend on the time you cancel and the type of subscription you’re canceling. For most of their plans, you will get a full refund by canceling within 2 weeks of the original purchase. After that, the cancellation fee operates on a scale, with the amount decreasing the further away you are from your original purchase date.

You can learn more on their website. 

Can you recover a canceled Adobe subscription?

After you cancel your Creative Cloud subscription, you no longer have access to your Creative Cloud applications, nor most of the services included in your paid Creative Cloud subscription.

What else happens when you cancel an Adobe subscription?

After you delete your Adobe account, you can still sign in and access free services like Creative Cloud Storage, Lightroom images, and other free membership benefits. 

Canceling An Adobe Subscription Indefinitely 

Although different subscriptions and services may become a part of our lives, eventually, one day we’ll have to cancel them when they are no longer useful to us. The same goes even for important applications through Adobe. While creative folks may rely on Adobe subscriptions to do their daily work, others may not need the full and comprehensive options provided by Adobe Photoshop and other Creative Cloud applications.

Canceling a subscription with Adobe can seem like a big deal, but hopefully the above mentioned steps can make it easier to manage.


Sources:
  1. “Cancel Adobe Trial or Subscription”. Adobe, Adobe LLC, 2022. Helpx.adobe.com.

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