Many of us use—and love— free at-home delivery of groceries, clothes, or literally any other household items. But, there may come a time when you no longer want an Amazon account. Or, you may be closing a deceased loved one’s Amazon account.
Jump ahead to these sections:
- How to Delete Your Own Amazon Account or Prime Membership
- How to Delete an Amazon Account for a Deceased Loved One
- Deleting an Amazon Account: Frequently Asked Questions
Since Amazon keeps your payment information, keeping an unused account can be dangerous and, in some cases, costly. So it’s best to go ahead and close an account permanently if you never intend to use it again.
Here are some clear steps to help you close an Amazon account for yourself or for a loved one who has passed away.
How to Delete Your Own Amazon Account or Prime Membership
Canceling Prime Membership is quite simple. Removing an Amazon account entirely is much harder. Prepare yourself for a hard path and at least one conversation with an Amazon representative. At the end of the road, you should be able to delete your Amazon account.
Tip: Ensure that your digital assets are taken care of according to your wishes by making a will. You can easily create one from home with an online will maker like Trust & Will.
1. End Prime membership in your account settings
When you open your Amazon account, you may have to enter your password again to access your account settings. There will be many options available, including a button that says “Prime.”
In this section, it should tell you information like your next billing date. There should be a button that says “End Membership and Benefits.” Follow the steps it presents and your Prime membership should end after the last billing date that they give you.
2. Resolve all purchases
If you want to delete your Amazon account entirely, make sure that all loose ends are tied up. Anything you are selling or purchasing needs to be delivered, and the payment processing needs to go through.
Permanently deleting an account with a transaction in process is not only difficult but may not even be possible.
3. Contact Amazon support staff for account deletion
Amazon doesn’t have a quick button for deleting an account. Their Help Page on the subject gives many reasons why deleting your Amazon account could have negative effects in the future. If you are determined, you’ll need to use the Contact Page to either chat or receive a phone call from an Amazon representative.
Make sure you have your key account information handy. This includes methods of payment, username, and password. This way, you can quickly proceed through the interaction with the Amazon representative.
How to Delete an Amazon Account for a Deceased Loved One
When the Amazon account belongs to someone else, you must begin the process by calling Amazon support. You can try using their live chat, but the situation is likely to be complex enough that speaking on the phone will be helpful.
Why delete a loved one's Amazon account? These accounts have sensitive personal and financial information, like credit card details and past purchases. Deleting their Amazon account protects their identity and avoids scams. For more advice on protecting your loved one's legacy after death, use our post-loss checklist.
Tip: You can continue a loved one's digital legacy with a virtual memorial on a platform like GatheringUs. They even have specialists who can guide and support you through the planning process.
For a buyer, have a spouse or executor contact Amazon support
If your loved one only used Amazon to buy things online, a spouse, executor, or close family member can contact Amazon Support.
This will start the process of shutting down the account. They may require proof such as the death certificate to close the account. Once that information has been shared, they should be able to close the account.
For a seller, determine business ownership and contact Amazon support
Sellers on Amazon are technically running small businesses. Therefore, you may need to do some digging about your loved one’s selling habits and if they worked with anyone. If, for instance, the Amazon seller’s account was part of a joint venture, the other business owners may be able to take it over.
They should contact Amazon Support to be the sole owner of the account. Once you’ve determined who was a participant in the selling activities, contact Amazon Support for more details about your particular situation. This could include whether any items were still pending or refunds need to be issued.
Deleting an Amazon Account: Frequently Asked Questions
If you have questions about the process, consider contacting Amazon's support team and explaining your particular situation. We’ve also compiled some answers to frequently asked questions below.
Are there any tips for deleting an Amazon seller account of a deceased individual?
Because seller accounts may be tied to upcoming payments, unsold inventory, and even tax records that need to be filed, focus on getting Amazon support in touch with the executor or an estate attorney working on the deceased’s case.
The legal implications are complex enough that simply working to close the account may not leave you with all the information you need.
What if I just want to delete a payment method or old credit cards on my Amazon account?
If you prefer to retain the account in the future, your Amazon account’s “My Payment Methods” section allows you to remove information about old credit cards and payment methods.
Can I delete my order history?
The only certain way to delete your order history is to close your account. There is an option to “archive” your order history which makes it harder for anyone who gains access to your account to see order history.
However, the data still exists. There's another option if you don't like seeing old items you considered buying pop up—clear your browsing history. You can do this by going to your browsing history tab in your account. From there, click “Remove All Items” or individually remove items from your browsing history.
Deleting Accounts Is a Wise Next Step
The time it takes to delete accounts you no longer wish to use, or the accounts of deceased loved ones, can be depleting. It is never a bad idea to get a friend or family member to sit with you through it. Even doing the heavy lifting of clicking and typing things so that you can take a mental and physical break is helpful.
Doing this process for a loved one is a good motivator to create a trustworthy password manager. You can give access to this account to one or two of your closest friends or family. Doing so, you’ll save anyone involved in your estate many hours of verifying they are acting on your behalf.
Post-planning tip: If you are the executor for a deceased loved one, handling the details of their unfinished business such as closing active accounts can be overwhelming without a way to organize your process. We have a post-loss checklist that will help you ensure that your loved one's family, estate, and other affairs are taken care of.
- “Amazon.com Help: About Closing Your Account.” Amazon Help. Amazon.com. amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=201945400.
- “Contact Us.” Amazon Help. Amazon.com. amazon.com/gp/help/customer/contact-us/?ie=UTF8&initialIssue=account-close
- “Amazon.com Help: Deceased Customer.” Amazon.com Help. Amazon.com amazon.co.uk/gp/help/customer/display.html?ie=UTF8&nodeId=GUU8DRRE5NUHH8T5
- “What happens when an account holder dies?” Selling on Amazon. Amazon Seller Forums. June 2016. sellercentral.amazon.com/forums/t/what-happens-when-an-account-holder-dies/141219