How to Permanently Delete a Best Buy Account


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If you’ve recently lost someone, you know that there is much more to do than plan a funeral. As you mourn the loss of your loved one, you also need to contact the social security administration and credit bureaus to inform them of the death.

Jump ahead to these sections:

If you are in charge of taking care of the estate, part of your executor’s duties is to notify the creditors of the estate. 

We would like to help. Here’s how to permanently delete a Best Buy rewards account for your loved one who died (or for yourself.)

How to Permanently Delete Your Own Best Buy and Reward Zone Account

You may be trying to simplify your life by closing little-used accounts. Before we discuss a person’s digital afterlife, we will give you steps to delete your account. You must understand that these instructions are to delete your “Own Best Buy” (previously called Reward Zone) account.

These are not the instructions on how to delete a Best Buy credit card account.

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Option 1: Seek help through the Best Buy customer service forum

One customer service option is to seek help through the Best Buy online customer service forum. Simply send a message saying that you would like to delete your rewards account. A customer service representative should send you a private message to get the necessary information to make this happen. You will be asked to submit your name, phone number, address, and email address. 

Do not send reward account information (or your personal information) through this forum that is accessible to the public.

Option 2: Call Best Buy’s customer service number

Perhaps you would rather talk with a person on the phone to delete your rewards account. This is certainly understandable if one of the reasons you want your account deleted is to protect your privacy.

Simply call 1-888-BEST BUY (1-888-237-8289) and give the operator your name, address, email address, and phone number. You may ask for an email confirmation that the account was deleted and keep the email in your records. 

Option 3: Email Best Buy’s customer service department

If you would like a digital record of your discussion with Best Buy, consider emailing the customer service department at

Ask for your rewards account to be deleted, and include your name, phone number, and address in your email. Make sure you receive confirmation from the customer service department. 

Option 4: Use the online chat option

Finally, you may consider chatting with a customer service representative from Best Buy online. Start the conversation by visiting this page on their website. 

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How to Permanently Delete a Best Buy or Reward Zone Account for a Deceased Loved One

Deleting a rewards account is much simpler than deleting a credit card account. Even though deleting a credit card account still may not require access to your loved one’s passwords, you may have to submit a death certificate for it to close. Most of the time, deleting a rewards account is as simple as contacting customer service.

Why delete a Best Buy account for your loved one? These accounts pose a risk to their online identity, and they could open your loved one to scam and fraud. In our post-loss checklist, we recommend deleting any accounts you have access to. 

Option 1: Reach out to customer care through Best Buy’s online forum

You may consider reaching a customer service representative through Best Buy’s online forum. Only give your loved one’s name and personal information through direct messaging. 

Option 2: Call the Best Buy customer care number

Your next option is to call Best Buy’s customer care at 1-888-BEST BUY (1-888-237-8289). Be ready to give your loved one’s name, address, email address, and phone number. 

Option 3. Email a Best Buy customer care representative

Like we mentioned above, your third option is to email customer care with your request that your loved one’s rewards program would be deleted.

Email with your loved one’s information. Don’t forget to tell them to look up the account using your loved one’s email instead of the email address you used to send the message.

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Option 4. Chat online with Best Buy customer service.

Finally, consider chatting online with Best Buy’s customer service representative. Explain that your loved one recently passed away and that you are closing all your loved one’s accounts to ensure there is no fraudulent activity in his or her name.

Deleting a Best Buy Account: FAQs

Taking care of a deceased person’s accounts can be tricky now that people access all their digital assets online. There may or may not be any paper record of accounts. Consult with an estate expert to help you with the process. 

Finding a loved one’s creditors would be easier since those would be listed on your loved one’s credit report. If you recently lost a loved one who had a Best Buy credit card account, here are some questions you may have.

How do you delete your Best Buy credit card account?

Call the number on the back of your loved one’s Best Buy credit card account, which should be 800-856-1215. Explain that the account holder is deceased, and they will walk you through the process of closing the account. They may ask for your loved one’s name, social security number, address, and phone number. They may request that you submit a copy of the death certificate as well. 

The estate still owes the money due on the account, but no other charges can be made once you call.

Can you delete a Best Buy account without logging in?

Yes, you can delete a Best Buy account without logging into it online. Simply call the customer service number. Call 1-888-BEST BUY (1-888-237-8289) if you need to delete a rewards account and 800-856-1215 to delete a credit card account.

End-of-Life Planning Tips

Closing accounts for reward programs and credit cards may be a part of your end-of-life planning. While simplifying your accounts will make it easier for your loved ones after you die, consider what closing accounts may do to your credit score. Check with your financial advisor about whether closing accounts would be prudent if you plan to borrow money for any purpose.

There’s more to end-of-life-planning than closing accounts. You also need to let your loved ones know whether you would like to be buried or cremated. Make plans on where you would like your remains to be placed for eternity. 

Completing tasks like these will make it easier for your loved one’s when you eventually die. Your family will be free to gather together and share memories instead of spending time on the phone canceling accounts and making funeral arrangements. 


  1. “We take great care to protect your privacy. But let us know if you'd like us to delete personal information about you from our records.” Best Buy. 

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