How to Delete a Depop Account: Step-by-Step

Updated

Depop is a popular social-media-based shopping app that got its start in London. The app allows users to buy and sell their own clothing, much like an online thrift store. Depop’s users are primarily located in the US, Italy, the UK, Australia, and New Zealand, and its popularity continues to grow.

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With such an increasingly global presence, their user database is getting larger by the day. If you or someone you love is one of the many that have set up an account to buy and sell clothes, chances are you’ll want to delete that account someday. Read on for everything you need to know.

How to Delete Your Own Depop Account

Deleting unused digital accounts is always simplest when deleting your own. Here are the steps to take when you’re ready to delete your own Depop account.

Step 1: Complete outstanding sales

Depop is a marketplace where users can buy and sell items. If you want to delete your account but you’re waiting for an item to arrive or you’ve just mailed out an item someone bought, then you’ll need to wait.

All items must be fully processed before you can start the account deletion process. What does this mean? It means, if you’re waiting for an item to arrive, you’ll need to receive it before you can delete your account. If you’ve sent an item, it will need to be accepted by the person who bought it before you can delete the account.

If you’d rather speed up the process, you can issue a refund for any purchased items that you haven’t shipped.

Step 2: Resolve open disputes

If you have open disputes with a seller or a purchaser, then these will need to be resolved before closing your account. Disputes are handled through Depop. You can find each dispute on your account page. When disputes are resolved, the account will reflect the updated status.

Step 3: Send a support request

There are two ways to send a request for account closure: Submit a support ticket or send an email.

Steps to send a support ticket

To submit a support ticket, navigate to the contact page.

Fill out the following fields on the ticket with your information including:

  • Subject: Account Issue
  • Email: Address associated with your account
  • Issue: I want to delete my account
  • Description: Include your username to confirm the account deletion request

Steps to send an email

Open up a new email from the account associated with your Depop account and complete the following:

  • Address: Send to close@depop.com
  • Subject: Account Closure
  • Message: I want to delete my account
  • Include: Include your username to confirm the account deletion request

Step 4: Check for a confirmation email

Whether you submitted a support ticket or you sent an email, Depop will send a confirmation email to the email associated with your account. Keep this for your records.

How to Delete a Deceased Loved One’s Depop Account

Deleting a loved one’s account can be a bit more complicated, especially if you don’t have your loved one’s username and account information. We’ll take a look at the steps to take depending on how much information you have on hand.

Step 1: Gather information

If you want to close down your loved one’s account by following the same steps required for closing your own account, then you’ll need their account information. This includes:

  • The email address associated with their Depop account 
  • Their username

With this information, you can send in a support ticket or email to close their account. If you’re having trouble locating their Depop information, try looking through their password manager or email inbox. Check for Depop correspondence such as billing statements, earnings statements, and other communications. 

If you don’t have their account information, you’ll need to gather a few more pieces of information.

To be fully prepared when requesting your loved one’s account closure, gather as many of these pieces of information as possible.

  • Death certificate
  • Proof of relationship
  • Email address
  • Billing address
  • Phone number 

These items will help Depop support locate your loved one’s account in order to close it down. While you may not be carrying out this task as part of your executor duties, providing proof of death and proof of your relationship will show Depop that you have the right to shut down the account.

Death certificate

Getting a death certificate is a relatively simple task, and you can do it in one of two ways. First, you can ask the funeral director you work with to order multiple copies when ordering the initial copy of your loved one’s certificate. 

Second, you can order multiple copies through the state’s Office of Vital Records in the state where your loved one passed away. 

Plan on requesting several copies since most end-of-life arrangements such as account closures require a copy. Digital accounts often only require an emailed copy, but when it comes time to close bank accounts, you’ll often need to send a physical copy.

Proof of relationship

Proof of relationship can include items like a birth certificate or marriage certificate. Proof of executorship such as a copy of the person’s will or a court document stating your responsibility as executor are also sufficient.

Step 2: Submit a support ticket or email

Once you have all of your loved one’s information, you can submit a support ticket or send an email similar to the method for closing your own account.

Steps to send a support ticket

Navigate to the contact page, and select “Account Issue.”

In the email box, submit your own email address if you don’t have access to your loved one's email account.

Next, select “Delete Account” for the box labeled “Issue.”

Finally, in the description box, you want to completely describe your need. State that you need to delete your deceased loved one’s account and share your relationship. Include as much information as possible that might help identify their account such as a billing address, their email address associated with the account, their username, and a phone number associated with the account.

Once you’ve written a full description, you’ll see an option to attach documents. This is where you’ll want to attach a digital copy of your loved one’s death certificate and proof of your relationship.

Steps to send an email

Send an email to close@depop.com stating that you need to close your deceased loved one’s account. As you would with sending in a support ticket, fully explain the issue and include as much information as you have, including your loved one’s email, billing address, phone number, and username. 

Attach a copy of their death certificate and proof of your relationship.

Step 3: Watch for a confirmation email

You should hear back from a Depop support member confirming the deletion of your loved one’s account. Keep this email in your loved one’s records for future reference.

Frequently Asked Questions: Deleting a Depop Account

Do you still have some questions about deleting a Depop account? Here are answers to three of the most commonly asked questions. If you have more questions, check out Depop’s help desk.

How long does it take to delete a Depop account?

Generally, when you send in a support ticket or an email, you should hear from a Depop support agent within 24–48 hours. Your account deletion request should get processed within that time.

Can you delete your Depop account without a password?

If you simply forgot your password, then you can reset your password when logging in. If you don’t want to bother, then the good news for you is that you don’t need your password. The two things you’ll need are the email address associated with the account and your Depop username.

Can you make a new Depop account after you delete an old account?

Yes, you can! You can set up a second account using the same email address or a different email address and a new username. Simply follow the same account creation steps required when you set up an account for the first time.

Deleting Unused Accounts

While you certainly don’t need to delete unused accounts such as Depop within the first few weeks when someone dies, taking care of these tasks is important. Removing data from websites increases the security and safety of personal information whether it’s your own or that of a loved one’s estate. Tackle these to-do items one at a time and soon you’ll finish with them all.


Sources:
  1. “How Can I Delete My Depop Account?” Help, Depop, 2021. depophelp.zendesk.com
  2. “I’m Locked Out of My Account.” Help, Depop, 2021. depophelp.zendesk.com

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