How to Delete a DoorDash Account: Step-By-Step


DoorDash has undoubtedly changed the way we eat. Instead of being held prisoner by pizza places or local sandwich shops that offer delivery, we can enjoy foods from many different restaurants without leaving our homes. 

Jump ahead to these sections:

However, DoorDash has competition. You might discover that you receive better service in your local area from a different meal delivery service. For this reason, you might wish to delete your DoorDash account.

Also, you may be ready to give up your income as a Dasher. If you think you might want to return to Dashing at some time in the future, it is best if you leave the company on good terms. We’ll tell you how to do that. 

Let us help you delete your DoorDash customer and driver accounts. While we’re at it, we will also tell you how to cancel your DoorDash subscription, how to delete your personal data from the DoorDash system, and who to contact to delete the DoorDash accounts of deceased loved ones. 

How to Delete Your Own DoorDash Account

Most customers who use DoorDash only pay when they order food to be delivered. If you wish to sever ties with DoorDash, you can quit using the service and unsubscribe from their emails. If you want to take it one step further, we’ll give instructions on how to delete the personal data that DoorDash collected during the time you used their service.

DoorDash also offers a subscription service for customers who want unlimited deliveries. This service is called DashPass, and subscribers pay $9.99 per month in order to receive unlimited deliveries from thousands of eligible restaurants on orders over $12. This article will tell you how to quit this subscription service. 

Do you wish to sever ties as a customer with DoorDash? Here’s how.

» MORE: You need more than a will. Start here.

Step 1. Verify your identity

Before you’re able to download or delete your information collected by DoorDash, you must verify your identity. The company uses a two-step verification process.

Step 2. Click on “Account Settings”

This option can be found on your DoorDash home page as soon as you log in to the system.

Step 3. Click on “Manage Account”

This option can be found on the top right of your profile box.

Step 4. Select “Request Archive”

This selection will allow you to see the data that DoorDash collected. This step is optional. If you wish, you can simply continue to Step 5.

Step 5. Select “Delete Account”

Follow the additional prompts to delete your account and your personal information. DoorDash can’t fulfill this request if you have pending deliveries. 

How to Cancel Your DashPass Subscription

If you’re a paid DashPass subscriber, you can cancel at any time. However, you can still use the benefits through the end of your current billing period. 

If you cancel your subscription during a free trial, you lose access to the benefits immediately. To avoid being charged for the next month, you must cancel at least one day before your subscription renewal date.

To cancel a DashPass subscription, you can use either the app or the website. 

How to cancel your subscription via the DoorDash app

First, here are the steps you’ll need to cancel your subscription through the app.

Step 1. Open your app

Enter your password to gain access.

Step 2. Select the Account icon.

This can be found at the top left of the screen.

Step 3. Select “Manage DashPass”

Step 4. Tap “End Subscription” 

You’ll receive a notification from the app that the subscription has been canceled. 

» MORE: It's time to take your pre-planning seriously. Become a free member.

How to cancel your subscription from the DoorDash website

If you don’t want to use the app, here’s how you can delete your DoorDash subscription online using your computer. 

Step 1. Log in to your account

Again, the first step is to log in to your DoorDash account. (Do you have a difficult time remembering passwords? Consider using a Password Manager.) 

Step 2. Select your account icon

This can be found in the top left-hand corner of the screen.

Step 3. Go to “Manage DashPass”

Step 4. Select “End Subscription”

You’ll need to confirm your selection before your subscription is canceled. 

Step 5. Look for a confirmation email.

You’ll also receive a notification in the app that your DashPass subscription has been canceled. 

How to Delete Your Own DoorDash Driver Account

Are you a Dasher who wishes to stop Dashing? We’ll help you through the process. It’s pretty simple.

Step 1. Remove all of your scheduled shifts

Before you quit Dashing, make sure you aren’t on the local schedule. 

Step 2. Contact DoorDash Support 

To deactivate your account, you’ll need to provide your email address or phone number associated with the account. 

Step 3. Dispose of your Dasher supplies

There’s no need to return your Dasher supplies to the company. You might consider keeping them on hand in case you wish to reactivate your account at a later date. 

Step 4. Uninstall the Dasher app

Following this step will keep you from getting notifications.

Step 5. Reply STOP to text messages

Don’t expect your communication with DoorDash to stop on a dime. You might receive a few emails and notifications until your account is finally closed. You may consider unsubscribing from DoorDash emails if you wish to sever ties completely. 

How to Delete a Deceased Loved One’s DoorDash Accounts

There are only two reasons that you would need to delete a deceased loved one’s DoorDash account. The first reason is if your loved one paid for a monthly subscription to DashPass. The other reason you might want to delete their account is if you’re concerned about privacy issues. 

The first reason might take care of itself as soon as you cancel your loved one’s credit card. Once DoorDash stops receiving money for the subscription, they’ll cancel it. 

There aren’t any specific instructions in DoorDash’s Terms and Conditions on what to do if a deceased family member has an account. However, here are some DoorDash customer service contact options.

Option 1. Visit the DoorDash support page

The bottom right-hand corner of this screen connects you with a DoorDash expert who can help you remove your deceased family member’s account from the system or stop their subscription to DashPass.

Option 2. Call DoorDash support

Unlike some big companies, DoorDash offers phone support to their customers. Call 855-431-0459 and ask them to remove your loved one’s account.  

How to Delete a Deceased Loved One’s DoorDash Driver Account

There might be financial reasons that you need to contact DoorDash if your deceased loved one was a delivery driver. After all, the estate may collect the funds owed to your loved one to use to pay creditors or distribute to beneficiaries. 

Since this task involves the transfer of money, it might be the duty of the executor to contact DoorDash if your loved one was a Dasher. 

Here are two ways to contact the DoorDash customer service department

Option 1. Visit the DoorDash support page

Look for the red box in the bottom right-hand corner of this screen. It connects you with a DoorDash expert who can help you delete your loved one’s Dasher account.

Option 2. Call DoorDash support

Call 855-431-0459 to discuss your problem with a DoorDash expert.

What to Do When a Loved One Dies

Yes, there’s a lot to do when a loved one dies. However, some tasks are more critical than others. Start with the tasks that merit the most attention, such as ordering copies of the death certificate and deciding how to handle your loved one’s mortgage, rent, or car payments. Taking care of these tasks has more significant financial ramifications than canceling your loved one’s DoorDash account (even if they had a subscription.)

Also, your mental health is of utmost importance during this time. The loss of a close family member or friend is a traumatic event. So give yourself grace if you find it hard to concentrate on tasks. And pay attention to how other loved ones are affected by the loss of your family member or friend.

  1. “Welcome to DoorDash Support.” DoorDash.

Icons sourced from FlatIcon.