Groupon offers users plenty of enticing deals for everything from food to gym memberships. Though perhaps you might want to close down some unused accounts and no longer use Groupon, so you choose to delete your account. Or maybe someone close to you has died and you have been tasked with deleting their various digital accounts.
Jump ahead to these sections:
Either way, if you’re trying to delete a Groupon account but you’re not sure how to, keep reading. This overview describes how to delete your own account, as well as how to request that Groupon delete the account of someone who’s passed on.
How to Delete Your Own Groupon Account
Groupon doesn’t automate the account deletion process. With that said however, it is relatively simple. Just follow these steps:
Step 1: Consider your options
Depending on your reasons for deleting a Groupon account, removing your account entirely may not necessarily be the ideal option. For example, perhaps you’d still like to have access to the deals Groupon offers, but you’re tired of constantly receiving emails from Groupon that clutter your inbox.
If that’s the case, you can simply choose to unsubscribe from Groupon’s emails. You’ll have an easier time doing so on your computer by following these steps:
- Sign in to your Groupon account.
- Click on your name (sometimes, instead of your name, you’ll see “My Stuff”) in the upper right corner, then choose “Account.”
- Click “Subscriptions” on your Account page.
- Choose the types of emails you no longer want to receive, then click “Save.”
However, if you’ve decided you want to delete your Groupon account entirely, follow the steps below.
Step 2: Navigate to ‘Help’
Sign in to Groupon and select “Help” at the top right of the screen.
Step 3: State your issue isn’t about an order
Depending on whether you’ve recently made a purchase on Groupon, after selecting Help, you might have to click on “My question isn’t about an order” first.
Step 4: Type in ‘delete account’
The next page will feature a “Tell us what’s going on” heading. Type in “delete account,” then click “No, I still need help” at the bottom of the page.
Step 5: Contact Groupon
Once you indicate you wish to delete your Groupon account, Groupon will prompt you to contact the company directly. You can do so via live chat or email, or you can request a call.
The representative who handles your request may try to convince you to stay. This is common when you try to delete your online presence on any platform. Remember, they can’t force you to keep your account. If you simply restate that you’re sure you want to proceed with removing it, they must honor your request.
A word on merchant accounts
This blog describes how to delete your Groupon account if you’re a customer. However, you might be wondering how to delete your Groupon merchant account.
Groupon’s customer support team states the process is relatively similar to the one above. Again, since Groupon doesn’t automate account deletion, you need to contact them directly to submit your request. You may need to answer some questions or provide requested documentation to prove you genuinely own the account you’re trying to delete.
Reactivating an account
Do you wish to restore a Groupon account that’s been deleted? To do so, click “Help” on the main page, then select “Click here” under the “I don’t have a Groupon account” heading. Next, type “reactivate account” under the “Tell us what’s going on” heading.
Choose “No, I still need help” at the bottom of the page. Like before, Groupon will give you options for contacting the company. Choose whichever you prefer, and explain the situation to a customer service representative. If you provide basic details about the account, they’ll usually be able to restore it.
How to Delete a Deceased Loved One’s Groupon Account
The process for deleting a deceased loved one’s Groupon account may be as easy as the process above if you have access to it already. If you don’t, the process may be somewhat trickier. You essentially have two options:
Tip: Need more help after a recent loss? Use our post-loss checklist to guide you through the next steps and beyond.
Option 1: Treat it as a personal account
Did the deceased plan ahead when considering your future executor duties by giving you access to their Groupon account before they passed away?
One of the easier ways to manage this is if you have access to their password manager to keep track of all their open accounts. If that is the case, you can delete their account by following the same steps you would follow if you were deleting your personal account.
Option 2: Contact Groupon directly
Groupon advises users to contact them if you wish to report a deceased user whose account you don’t have direct access to.
This involves following the first few steps you would follow when deleting your own account. However, when you reach the stage where you would indicate your reason for getting in touch, instead of typing “delete account,” type or choose “none of the above.”
Step 1a: Describe your request
Groupon will then prompt you to describe your request. Given the sensitive nature of this particular request, though, simply sending in the form won’t be enough to delete the account right away.
After reviewing your submission, Groupon will instruct you to contact them via several potential methods such as a live chat, email request, or a scheduled phone call.
Step 2b: Prepare documentation
The company will also want to be sure the person whose account you wish to delete is actually deceased. As a result, they will also be interested in confirming that you’re the individual responsible for managing their digital afterlife.
Prepare accordingly by gathering such documentation such as the following:
- An obituary about your deceased loved one
- A scanned or certified copy of a death certificate
- A letter of administration, also known as Letters Testamentary
These documents can provide evidence of your interest in closing the account as well as stipulating your legal responsibility as the executor of the will. If you’ve been handling this already, then you may recognize the value of these documents and their ability to make the process run more smoothly than it otherwise might.
Tip: When requesting a copy of a death certificate, make sure you get more than five copies or so just in case. You may never know who or what institution will require it.
Deleting a Groupon Account: A Fairly Easy Process
Whether you’re deleting your own Groupon account or you’re deleting the account of someone who recently passed away, hopefully this blog has helped you better understand the process.
Should you have any remaining questions, it is always best to contact Groupon for any official answers regarding your account.
Sources
- “How to Delete a Groupon Account or Stop Getting Their Emails.” Tech Boomers, Techboomers, 13 March 2020, techboomers.com/delete-groupon-account