How to Permanently Delete a Scribd Account: Step-by-Step

Updated

For anyone who loves reading books or listening to books, Scribd is a subscription to look into. With unlimited books, audiobooks, news, and magazines for one low monthly subscription, book lovers can binge or catch up on every author on their to-read list.

Jump ahead to these sections:

Eventually, however, you might decide that you’ve had enough of the service and be ready to delete your account. If so, you can accomplish this task in a few simple steps.

How to Delete Your Own Scribd Account

Deleting your own Scribd account is a fairly straightforward process as long as you know which steps to take. Read through this guide for everything you need to know for permanently deleting your Scribd account.

Cancel your subscription

Before you can delete your account, you have to cancel your subscription if you have one. If you don’t have a subscription and you just have an account, skip to the section below labeled “delete your account” and go straight to the deletion process.

To cancel your subscription, you need to determine how you signed up for it in the first place. Choose one of the methods below and follow the steps to cancel your subscription.

If you signed up through PayPal, Google Play Store, Google Pay, Apple Pay, or Scribd.com

Most payment methods require the same few steps to cancel your account. If you purchased through PayPal, Google Play store, Google Pay, or via credit or debit directly on Scribd.com, you’ll follow these steps.

Log in to your account

Go directly to the Scribd website and log in to your account. 

Account settings

Next, you’ll want to navigate to the account settings page.

Membership and Payment Details

Once you’re in the account settings section, click on the “membership and payment details” option. Here, you’ll see the option to “end my membership” or “cancel membership.”

Read the prompts and confirm

Once you click the button to cancel, you’ll be directed to a couple of pages where you’ll be asked to read the terms of cancellation and confirm your decision to cancel the subscription. At each prompt, confirm your choice.

Check for a confirmation screen and email

Once your membership is canceled, you’ll see a pop-up that says, “Successfully canceled your membership. This may take a few seconds to take effect.” You’ll also receive an email with a confirmation of cancellation message.

If you signed up through iTunes App Store

As with anything you signed up for directly through the iTunes App Store, you’ll need to manage it from the iTunes App Store, as well. Follow these steps below to cancel your membership.

Log in

To do anything with your iTunes app store purchases, you’ll need to log in with your username and password if you haven’t already.

Account settings

Go to your account settings then scroll down until you reach your subscriptions. Click on this.

Select subscription

Once you see the list of your subscriptions purchased through the iTunes app store, scroll down until you see Scribd.

Cancel subscription

Select Scribd and you’ll see an option to cancel your subscription. Click cancel and you’re done.

If you signed up through Fortumo

Fortumo is a direct carrier billing service. If you signed up through Fortumo, you’ll need to follow these steps.

Contact customer service

The simplest way to cancel your Scribd subscription is to contact customer service and submit a support ticket or chat live. The customer service team will walk you through the steps to cancel your membership.

Wait for your subscription to run out

Now that you’ve canceled your membership, you might think that you can jump right to deleting your account. But it’s not quite that simple. First, you have to wait for your subscription to run out. That’s right. You can’t delete your account until your membership subscription is done and over. 

So, in the meantime, you can enjoy reading all the material available to you on Scribd and take full advantage of the service until your membership is officially over.

Log in

You’re finally to the point where you can delete your account! So your first step is logging in with the username for the account you want to delete.

Account settings

To navigate to your account settings in Scribd, click on the user icon in the upper righthand corner of the screen. From the drop-down menu, click on “account settings.”

Delete your account

Once you reach the account settings page, scroll down to the bottom. On the left-hand side of the page, select the option to “delete your account.”

Follow on-screen prompts

You’ll be instructed to follow several onscreen prompts to confirm your deletion request. Follow these until the final prompt where you submit your request.

Check email for confirmation

You’ll receive a confirmation email after the account is deleted. Keep this for your records.

How to Cancel a Deceased Loved One’s Scribd Account

If you’re the executor for a loved one, you’ll have many executor duties on your to-do list. While closing digital accounts isn’t necessarily something you immediately need to do when someone dies, it’s important to get around to it. 

If your loved one had a Scribd account, here are the steps you’ll need to take to get it deleted.

Collect documents

Before you contact Scribd to cancel your loved one’s account, you’ll need to gather several documents. Gather these items below.

Death certificate

You can get a death certificate from the funeral director you worked with or from your state’s Vital Records office. It’s a good idea to ask for several copies at once so you have multiples to send in when closing accounts.

Proof of executorship

To demonstrate proof that you have the right to make changes to your loved one’s accounts, you’ll need to show proof of executorship. This includes documents like:

  • A copy of the will
  • Letters of testamentary
  • A court-certified document proving you are the executor 

Valid ID

You’ll also need to show that you are who you say you are. Valid ID options you can provide include:

  • Current driver’s license
  • Current passport
  • Current military ID

Collect Account Info

Once you’ve gathered those documents, you’ll need to collect account information for your loved one’s Scribd account. Information needed includes:

  • Email associated with their account
  • Billing address
  • Credit card number on file

If you have trouble finding this information, a good place to look is your loved one’s password manager. This might be on their phone or computer. Look through the records in the manager for information about their Scribd account.

If it’s not in their password manager, check computer files for account information or emails for Scribd billing statements.

Contact Scribd customer service

Once you’ve gathered this information, you’ll need to send Scribd an email via their customer service page. Click on the chat symbol at the bottom left and open the dialogue to send an email.

First, type your problem and click enter. Once the option appears, click “contact customer support.”

Then, enter your email and reason for contact. You can select “general inquiry” or “payment and billing.” In your message, include the email address associated with your loved one’s account.

Next, add a subject line and a description. In your description, tell customer service what you need to do. 

Finally, attach the documentation to the support request.

Once you’ve completed these steps, submit your request.

Respond to customer service email

A member of the customer service team will contact you from 24 hours up to 7 days depending on volume. They will request any other information needed to verify your loved one’s account and will request confirmation for account deletion.

Respond to the email with any other information they require and confirm the deletion.

Save confirmation email

Confirmation of account deletion will be sent to your loved one’s email associated with the account. Save this for your records.

How to Cancel a Scribd Free Trial

Did you sign up for a free trial and then decide it’s not for you? Canceling is easy and straightforward.

Follow instructions above

Canceling your free Scribd trial follows the same process as canceling a premium membership. Follow the steps in the first part of this article within the 30 day trial period. As long as you’re within the 30 day period, you won’t be charged or billed for membership.

Tidy Up Digital Accounts

Closing unused accounts for your loved one is an important step in keeping their digital legacy tidy and preventing hackers from accessing their information. Thankfully, closing a Scribd account is a quick and painless process.


Sources:
  1. E. Autumn. “How to Cancel Your Premium Membership.” Subscriptions and Payments, Scribd Help Center, 19 July 2021. support.scribd.com
  2. O. Katy. “Deleting Your Scribd Account.” Your Account, Scribed Help Center, 5 August 2021. support.scribd.com
  3. Support email with Scribd customer service 8/82021

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