There are several ways to delete a VSCO account, each specific to how you initially opened your account. We're going to show you the fastest and easiest methods to get you on your way. Follow along, and we'll take you through the processes step-by-step.
Jump ahead to these sections:
- How to Delete Your Own VSCO Account
- How to Delete a Deceased Loved One's VSCO Account
- Frequently Asked Questions: Deleting a VSCO Account
VSCO is a creative platform that enables creators to have better tools, spaces, and connections to drive their platforms and grow while maintaining ownership and control over their content and data rights. Below, we'll show you how to download, correct, and delete the information no matter the reason.
Deleting your data and memberships from VSCO is trickier than most other sites. We recommend that you read through the following pro-tips before you get started:
- Deleting your account is permanent. This can't be undone.
- Any images, including mobile or desktop purchases, will also be deleted.
- Deletion can take time to complete, which means that your data will remain public until the process is complete.
- Deleting your VSCO account does not mean that you've deleted your subscriptions through Apple or Google. These are separate actions.
- Also, deleting your account does not mean that you've deleted your membership. This is also a separate action.
- You can keep your data online but deactivate your account—removing it from public view.
- According to VSCO policies, regulatory, and legal requirements, some information may not be deleted immediately.
If you're ready to get started, let's go!
How to Delete Your Own VSCO Account
The VSCO website is a mass of white space and endless black print, making the process itself seem more complicated than it is. But we’re here to help.
So, grab your desktop/laptop AND your mobile phone, and let's get started.
Deleting a VSCO account created with a Facebook or Google
Did you open your account using Facebook or Google? If so, this is the right section for you.
Step 1: Open the App
Log in to your VSCO account via Facebook or Google.
Step 2: Access your profile
Tap on your smiley face 'profile tab.'
Step 3: Edit your profile
Tap on 'Edit' (located below your profile).
Step 4: Find your email
Locate your email at the bottom of the page.
Step 5: Sign in to VSCO on your computer
Leave the app and sign in to vsco.co via a browser such as Chrome or Safari using your mobile or laptop.
Step 6: Check your email
VSCO will send an email. Search your inbox for that email, open it and click 'Verify Login' at the prompt.
Pro-tip: The email may take up to 5-10 minutes and could arrive in your spam or promotions folder.
Step 7: Revisit VSCO on a web browser
Once the device is verified, revisit vsco.co on a web browser such as Chrome, Safari (not the VSCO app), and sign in.
Step 8: Navigate to the menu
Locate and tap on the 'Menu' icon located in the upper right corner.
Step 9: Navigate to settings
From the drop-down menu, tap on 'Settings.'
Step 10: Delete account
Select 'Delete My Account' at the bottom of that page.
Step 11: Confirm deletion
Enter your password to finalize and delete your account.
Deleting a VSCO account created with an Apple
Did you open your account using Apple? Then scroll here to close your account.
Step 1: Sign in to your account
Open the VSCO app and sign in.
Step 2: Access your profile
Tap on your smiley face 'profile tab.'
Pro-tip: You should still be on your Apple device for this step.
Step 3: Edit profile
Tap on 'Edit' (located below your profile).
Step 4: Update email
Note the anonymous Apple email at the bottom of the screen. Update with your email. (This email should be able to send and receive information.)
Pro-tip: If you receive an error, you may have another email associated with VSCO.
Step 5: Save changes
Tap on the 'Check' arrow located in the upper-right when finished to save any changes.
Step 6: Sign in to VSCO
Leave the app and sign in to vsco.co via a browser such as Chrome or Safari using your mobile or laptop.
Pro-tip: This step is not in the app itself.
Step 7: Check your email
VSCO will send an email, Search your inbox for that email, open it and click 'Verify Login' at the prompt.
Pro-tip: The email may take up to 5-10 minutes and could arrive in your spam or promotions folder.
Step 8: Revisit VSCO on a browser
Once the device is verified, revisit vsco.co on a web browser such as Chrome, Safari (not the VSCO app), and sign in.
Step 9: Navigate to the menu
Locate and tap on the 'Menu' icon located in the upper right corner.
Step 10: Navigate to settings
From the drop-down menu, tap on 'Settings.'
Step 11: Delete account
Select 'Delete My Account’ at the bottom of that page.
Step 12: Confirm deletion
Enter your password to finalize and delete your account.
How to Delete a Deceased Loved One's VSCO Account
Part of the executor's duties includes managing your loved one's online presence and closing their accounts.
Unless your loved one left a password manager, you'd need to have a .doc or a PDF copy of their death certificate to complete most tasks.
Assuming that you have no access to the VSCO account, there are just a few easy steps you can take to close their account in about 5-10 minutes.
Contact Support and Submit a Ticket
Since you can’t just log on to their account, you’ll need to “submit a ticket” with customer support, which is a fancy way of saying that you’ll send them an email from inside their website.
Step 1: Locate the Support Page
The support page can be found on the VSCO website @ https://support.vsco.co
Note the query box located in the lower right-hand corner of the page. (It looks like a square comment bubble from a Sunday comic.) Click to enlarge.
Now you can use the automated system to "speak" with a virtual assistant.
Step 2: Click through the pop-up answers
Click through the pop-ups in the following order:
- >>Lost access to VSCO account
- >>LOST ACCESS TO EMAIL PHONE NUMBER
- >>I AM A VSCO MEMBER/I HAVE A VSCO SUBSCRIPTION
- >>CONTACT SUPPORT
Step 3: Fill out the questionnaire
- Enter your email address (yours, not your loved one's)
- Enter a description. In this box, write a letter to customer support explaining:
- Who you are
- Your relation to the deceased
- Pertinent information regarding your loved one, such as their email address and phone number – give them the email and phone number you have
- Answer the question, "Do you have a VSCO Membership subscription?"
- Answer the question "How can we help?"
- Answer what operating system you use
- Attach a copy of the death certificate
- Click Submit
Pro-tip: If you don't know how to obtain a death certificate, refer to the funeral director who helped with your loved one's services. Otherwise, you can contact your county’s local vital records office for support.
Step 4: Wait for an email
Wait for an email from customer support and make any necessary additions to the support ticket as needed to complete your request.
Pro-tip: Most customer support centers want to make this as easy as possible for you to navigate. So, note that while you may have one email address for your loved one, they could be using another one for this account.
Frequently Asked Questions: Deleting a VSCO Account
Let's check out some quick questions about deleting your account with a phone number, what happens to your data, and whether or not you can re-access that data at any point.
Can you delete your VSCO account from your iPhone?
Yes.
First, open that app and then follow these directions.
- Sign in to your account on your smartphone.
- Locate your profile and TAP on the smiley face.
- Tap 'edit' located beneath your username.
- Locate your phone number at the bottom of the screen.
- Update your phone number with an email address—one that you can send and receive emails from.
- Sign in to vsco.co with that same email via a browser such as Chrome or Safari (not the App). You can do this via your laptop or phone.
- Check your inbox for an email from VSCO. If you don't see one within 5-10 minutes, look in your Spam or Promotions folder.
- Re-visit vsco.com, then sign in.
- Tap on 'Menu,' then TAP on Settings
- Scroll down, locate, and tap on 'Delete My Account.'
- Enter your password, then continue to delete your account.
What happens to your photos after you delete your VSCO account?
When you delete your VSCO account, VSCO will delete all of the photos and any data associated with the account.
Can you reactivate your VSCO account after you delete it?
No.
While you can certainly reopen another VSCO account, you won't be able to re-access any old data simply by using the same email address.
Using VSCO as a Means of Expression
Your loved one used VSCO and other Apps as a means of expression for their art and to connect with communities of like-minded people. But, just because you've chosen to close their account doesn't mean that you can't still share their art with the world.
In the coming months and even on their annual memory days and death anniversaries, you can create solace by finding ways to honor them and keep their memory alive. Honor their legacy as an artist by showing their art and spreading joy in sad times.
Source:
- The VSCO Help Center. "How do I delete my VSCO account?" VSCO, VSCO, 2021. support.vsco.co