ZipRecruiter is a powerful career platform to help both employers and employees find the right fit. Perfect for professionals of all backgrounds, ZipRecruiter is one of the most popular job search tools on the web today.
That being said, if you’ve already secured a job you love or if you’re retiring, you might not need your ZipRecruiter account anymore. The same is true if you’re tasked with executor duties on behalf of a deceased loved one. Sometimes you need to permanently delete a ZipRecruiter account to protect your career prospects and digital identity.
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Luckily, it’s relatively simple to close your own ZipRecruiter account if you’re currently a user or if you’re deleting a loved one’s account. To get started, follow these step-by-step instructions below.
How to Close Your Own ZipRecruiter Account
While ZipRecruiter is a great tool for finding career opportunities near you, it’s not something you might need long-term. Whether you’ve already secured a job you love, you’re retiring, or you haven’t gotten what you wanted out of the service, there are a number of reasons to no longer utilize your ZipRecruiter account.
Making sure your account is closed securely is an important step in deleting your online presence. There are two different types of ZipRecruiter accounts you can close: a job seeker account and a job posting account. A job seeker account is for those who are actively looking for job opportunities, whereas a job posting account is for employers.
To learn how to close each type of account yourself, keep reading these steps below.
Step 1. Log into your account on a desktop
First, to close a job seeker account, you’ll need to log into your account. This can only be done on a desktop browser, not on the mobile app.
Once you’ve logged into your account securely, select the ellipses (...) on the upper right corner of the page. From there, select “Account Settings” from the dropdown menu.
Step 2. Select “Delete Account”
Once you’ve opened your account settings for your job seeker account, it’s time to actually delete your account. Scroll down on your settings page until you find the “Delete Account” button.
By clicking “Delete Account,” your account and profile will be deleted permanently in up to 72 hours. You can still cancel your deletion request within this time period.
Note that by deleting your account with ZipRecruiter, you will be unable to log back in with these same account details. It will also prevent any employers from seeing your resume or contact information. The only exception to this is for jobs you’ve previously applied to.
Step 3. Contact support for an employer account
If you have an employer account with ZipRecruiter to post job openings, it’s a different process to delete your account. You’ll need to contact ZipRecruiter’s support via phone or email.
To contact ZipRecruiter by phone, call 855-813-0288 from 6 am to 6 pm PST Mon-Sun. You can also email firstname.lastname@example.org.
If you have a free trial as a ZipRecruiter employer, you can close your account by going to “My Account,” “Subscription,” and “Overview.” From there, click “Cancel Free Trial.”
How to Close a Deceased Loved One’s ZipRecruiter Account
Losing a loved one is never easy, but it’s especially difficult to manage his or her accounts once they’re gone. This is all a part of securing someone’s digital afterlife, and it protects your loved one from identity theft, ongoing communications, and so on.
With ZipRecruiter, it’s relatively straightforward to close a loved one’s ZipRecruiter account. Here’s what you need to do.
Step 1. Log in with your loved one’s credentials
If you have access to your loved one’s ZipRecruiter username and password, you can simply follow the steps above to log in and close their account. Their passwords might be included in their password manager if they used one, or perhaps in a digital log of accounts.
If you don’t have access to their log-in credentials, don’t worry. There are other ways to access his or her account to close it permanently.
Step 2. Gather supporting information
If you’re unable to access your loved one’s account with his or her credentials, you’ll need to contact support. The ZipRecruiter team can cancel your loved one’s account as long as you’re able to provide supporting documents. They’ll need:
- Your loved one’s name
- Your loved one’s email associated with their account
- Your name and contact information
- Copy of the death certificate
- Identification that you’re an executor (court document, etc.)
Once you’ve gathered this information, move to the next step.
Step 3. Contact ZipRecruiter support
To contact ZipRecruiter support for a job seeker account, visit their support page. Their primary form of support is via live chat, but you can submit a request through this. Start by sharing your name, email, and that you need help with “Pausing or Canceling a Subscription.”
From here, you’ll be transferred to an agent. Let them know that you wish to close an account on behalf of a deceased loved one. Here’s an idea of what you can say to the chat representative: “Hello, I am acting as the executor of a deceased loved one. I would like to permanently close their ZipRecruiter account.”
Step 4. Follow additional instructions
Once you’ve informed the chat representative of your needs, they’ll share what documentation you need to provide. They might also give you an email address where you should submit supporting documents. Follow these steps and save your correspondence.
Again, it can take up to 72 hours to close an account permanently. Once this time has passed, this account will no longer be accessible by anyone.
If you’re confused at any stage of this process, you can also contact ZipRecruiter’s support team by phone at (877) 252-1062.
Secure Your Online Professional Legacy
With the rise of online job-seeking platforms, it’s become the norm to post personal information about your career, work history, and experience online. If you need to close your account or a loved one’s account, you might not be sure where to begin. Luckily, it’s not complicated to protect your personal information, online identity, and digital legacy with ZipRecruiter.
Have you needed to close any accounts of your own or on behalf of a loved one? It’s important to take inventory of your own accounts to make sure you don’t have anything open that could compromise your safety online. Let this guide be a reminder to check in with your own accounts to see what needs to be closed, if anything. The same is true for your loved ones, even those who are no longer here.
- “How Do I Cancel My ZipRecruiter Account?” ZipRecruiter Help Center. ZipRecruiter.com.