How to Permanently Delete a Zynga Account: Step-by-Step

Updated

Zynga is an online gaming company that strives to “connect the world through games.” Perhaps you are tired of being connected to the world and wish to delete your Zynga account. Let us help you with this process.

Jump ahead to these sections:

Here are the steps to delete your Zynga account. We will also assist you with deleting the account of a deceased loved one and answer a few FAQs about the process.

How to Delete Your Own Zynga Account

Zynga collects the personal data of its users. This is part of the company’s business strategy, and the company informs users of this fact when they sign up for an account. 

One way to delete your Zynga account is to request that your personal data is deleted. We will outline the general process to make this happen.

1. Sign in to your Zynga gaming account. 

You will need your player ID and PIN to sign in to your Zynga game account. Please realize that your player ID and PIN vary from game to game. This means that you might need to complete this process several times if you play more than one Zynga game.

2. Click on the FAQ tab at the top of the Zynga navigation bar.

The FAQ tab is second from the left and currently can be found between the “home” and “email” tabs.

3. Click “Go here to request account deletion.”

The blue text will link you to the next step in the deletion process.

4. Understand what “deleting your account” actually means.

In this fine print, Zynga reminds the users that continuing this process will suspend your game account and game play. This decision cannot be reversed, and you will lose all the progress you made in the game as well as any virtual currency you have earned. 

Zynga also informs the user that deleting your account (and the data) for this single game will not delete your account subscription. Instead, you must cancel your account through your subscription provider, which may be Facebook, Apple, Google, or some other source.

If you agree and understand these terms, click continue.

5. Click the box next to the account you wish to delete and select a reason from the pull-down menu. 

The last step is to select “Delete My Game Account.”

6. Wait for the deletion process to occur.

Zynga strives to complete deletion requests within 30 days. However, you can cancel your account deletion request for up to seven days by selecting “Cancel Account Deletion” or by returning to the Player Data Request Portal and signing in with your Player ID and PIN. If you decide to cancel your account deletion request, you may be blocked from play for a short time. 

If you wish to delete your Zynga account because you wish to reduce your screen time, you might consider taking several steps to distance yourself from your tempting game. Delete the app on your device and cancel your subscription with Facebook, Google, or Apple. You might also consider plugging in your device so it will be out of reach during tempting times. 

How to Delete a Deceased Loved One’s Zynga Account

The previous section detailed how to delete your account and game data for a single Zynga game. If you know your loved one’s Player ID and PIN, you can follow these same steps to delete your deceased loved one’s gaming account.

To find your loved one’s Player ID and PIN for a specific Zynga game, tap on your loved one’s profile picture and select “Personal Data.” You will find the Player ID and PIN under this tab. 

However, if you read the previous section, you understand that deleting a single Zynga game account will not delete your subscription to Zynga. Instead, this needs to be done through your loved one’s subscription provider. 

Here are the steps for canceling a subscription that was made through Google. 

1. Visit play.google.com.

Once you click this link, sign in to your loved one’s account.

If your loved one used a password manager to keep track of their passwords on all their online accounts, you will be able to access the following menu. You might also check your loved one’s phone or personal papers to find a record of account logins and passwords. 

2. Click “My Subscriptions.”

Make sure you are logged into the correct Google account. Google allows you to toggle between accounts by clicking the red circle in the upper right-hand corner of your screen. You will need to know your loved one’s Google password to switch to their account.

3. Select the subscription you want to cancel.

Zynga accounts can be identified with the image of a white dog in a red square. 

4. Click “Manage.”

Under the “Manage” tab, select “Cancel Subscription.”

5. Confirm your decision.

Please understand that this process will only work if your loved one purchased their Zynga subscription through Google. You might have to go through a similar process with Facebook or Apple until you find the right service.

You might be able to pinpoint the subscription service by looking through your loved one’s credit card and bank statements. However, you may have to contact customer support for each of these services if you don’t know your deceased loved one’s login information. 

Frequently Asked Questions: Deleting a Zynga Account

It’s more complicated than one would think to delete a gaming account through Zynga. First, you must delete your personal data from the system, and then you must cancel the subscription through your provider. 

Here are some additional questions people have about their Zynga accounts. 

Does Zynga delete inactive accounts?

The Zynga Terms of Service are very clear. Zynga may limit, suspend, terminate, modify, or delete accounts or access to services or any portion of them. In addition, the company may prohibit access to their games, sites, content, services, and tools. Zynga is under no obligation to compensate users for any losses. 

Zynga may also delete or terminate inactive accounts that have not been accessed for 180 days. 

How do you find your Zynga ID?

You need to be logged in to your game to find your Zynga ID and PIN.

Once you are on the homepage of the Zynga game, tap on your profile picture. From there, select “Personal Data.” You will find the Player ID and PIN under this tab. 

Can you delete a Zynga account without a password?

Managing accounts is certainly easier with a password. However, you can try to delete your Zynga account without one.

To delete a Zynga account without a password, email privacy@zynga.com with the words “Delete My Account” as the subject line. Include as much information about the account holder as possible, including their first and last name, email address, and user ID for each game. 

Unfortunately, Zynga does not have a customer service phone number, but this page does give customers contact information and links to user forums.

Take Care of Yourself First

There’s a lot to do when a loved one dies, but deleting your loved one’s Zynga account should be low on your priority list. Besides planning the end-of-life services (if your loved one didn’t leave behind a plan with Cake) and informing family and friends, your first order of business is obtaining copies of your loved one’s death certificate. This important document will be needed to transfer your loved one’s assets to their beneficiaries. 

Once the initial work has been done, the executor of the estate will perform their duties, including paying off any debts the person had and distributing the assets. 

The executor’s duties, however, do not involve closing the Zynga account of the deceased. You might find it necessary to complete this process if you had a joint bank account with the deceased and wish to keep additional charges from occurring on your account. 

Before you dive into these tasks, give yourself a breather. You have recently been through a traumatic event, and it is essential to focus on both your mental and physical health during this time. 


Source:
  1. “Contact.” Zynga, 2021. zynga.com

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