How to Cancel a HelloFresh Subscription: Step-by-Step

Updated

Saying “goodbye” to HelloFresh isn’t super complicated. However, when you cancel a meal service, timing is everything. Here are the steps for how to cancel a HelloFresh subscription. 

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We will also discuss how you cancel a HelloFresh subscription for a deceased loved one. There’s a lot to do when someone dies, and canceling your loved one’s meal plan service is probably at the bottom of your list. 

However, while survivors can wait to cancel some subscription services, HelloFresh is one that needs immediate attention. Otherwise, boxes with fresh ingredients may pile up at your loved one’s front door, which may begin to smell if left unattended for long. 

First, here are some tips to cancel your own meal delivery service.

How to Cancel Your Own HelloFresh Subscription

Before you cancel your HelloFresh subscription, consider the reasons for canceling. For example, if you wish to terminate service because you will be gone on vacation, it’s important to understand that you can put your account on pause while you travel. In addition, pausing your HelloFresh account is free. 

If, however, you wish to end your relationship with HelloFresh for some other reason, here are the steps for doing so.

» MORE: Online obituary that is 100% free. Honor a loved one beyond a newspaper.

Step 1: Log into your account.

If you have difficulty remembering your name and password for online accounts, consider using a password manager. Having one will allow you to save time by not having to change your password each time you log in to your online accounts. 

Step 2: Click on your name (or profile.)

Your name or profile can be found in the upper right-hand corner of the screen.

Step 3: Select “Account Settings.”

This screen has all of your essential account information.

Step 4: Locate “Plan Settings” on this screen.

Once there, you will find a drop-down menu.

Step 5: Click “Cancel Plan” from the “Status” menu.

There’s an additional step before your account is canceled!

Step 6: Confirm your cancelation.

Follow the prompts to confirm the cancellation of your account. Make sure your account is canceled by 11:59 p.m. PST five days prior to your next scheduled delivery. If not done by this time, you will be charged for one more week of food. 

Here are the steps to pause your account.

» MORE: Online obituary that is 100% free. Honor a loved one beyond a newspaper.

Step 1: Log in to your account.

It always starts with this step. 

Step 2: Click on “My Menu.”

This is where you usually select the week’s meal plan.

Step 3: Select the delivery day you would like to skip.

Remember, this selection needs to be made by 11:59 p.m. PST, five days before your meal is to be delivered. 

Step 4: Select “Edit Delivery.”

Look for this choice at the top of the menu options.

Step 5: Select “Skip this Week.”

If you skip your delivery in time, you will not be charged for the week’s meals.

How to Cancel a Deceased Loved One’s HelloFresh Subscription

Canceling small accounts like Netflix or HelloFresh is not typically the job of the estate executor. Sometimes such accounts take care of themselves when the deceased family member’s credit card is canceled. However, this might not be the case if there are additional users on the account. 

The weeks and months following the death of a loved one are difficult. While you might be inundated with casseroles from family and friends immediately following the death, having a food service in the coming weeks may lessen your burden during this difficult time. 

However, if you know that the meals will go to waste, you might want to cancel soon after your loved one’s death so food isn’t left to spoil.

Here are some options on how to cancel a deceased loved one’s HelloFresh subscription.

» MORE: Online obituary that is 100% free. Honor a loved one beyond a newspaper.

Option 1: Cancel HelloFresh through your loved one’s online account. 

If you have access to your loved one’s accounts, you might access their account from the HelloFresh web page and follow the proceeding steps. You may find that the password has been saved on your loved one’s computer and that gaining access isn’t difficult.

Option 2: Reach out to the HelloFresh support staff.

There aren’t any specific instructions in HelloFresh’s Terms and Conditions that tell you how to cancel the account of a deceased loved one. That’s why we recommend that you contact a staff member from their website’s “Contact Us” page.

There are two options for contacting HelloFresh staff. The easiest method is online chat, which can be accessed from this page. If you prefer to talk on the phone, call (646) 846-FOOD (3663). At the time of this writing, the website reports a three-minute hold time if you wish to make a phone call.

FAQs: Cancel a HelloFresh Subscription

We’ve told you how to cancel your subscription, how to put your account on hold, how to cancel a loved one’s service, and how to reach the customer service representatives for HelloFresh. However, you still might have additional questions. 

Here are some answers to FAQs about HelloFresh.

How do you cancel HelloFresh on the app?

It shouldn’t surprise you to discover that HelloFresh has an app for its customers. Some prefer the app experience instead of visiting the company’s website. Please understand that removing the HelloFresh app from your phone or other devices will not cancel your meal delivery service.

Here are the steps to use the app to cancel your HelloFresh service. 

Step 1: Click on your HelloFresh app. 

Enter your login and password.

Step 2: Select “Account Settings.”

This screen has all of your essential account information.

Step 3: Locate “Plan Settings” on this screen.

Once there, you will find a drop-down menu.

Step 4: Click “Cancel Plan” from the “Status” menu.

HelloFresh might try to encourage you to put your account on hold rather than canceling altogether.

Step 5: Confirm your cancelation.

Follow the prompts to confirm the cancellation of your account. Make sure your account is canceled by 11:59 p.m. PST five days prior to your next scheduled delivery. If not done by this time, you will be charged for one more week of food. 

Can you cancel HelloFresh without being charged?

HelloFresh does not charge any cancelation fees. You also will not be charged a fee if you skip a week (or weeks) of service.

However, you need to make sure you pause or cancel your service at least five days prior to your next delivery. The official terms state that the account must be canceled by 11:59 p.m. PST five days prior to your next scheduled delivery. If not done by this time, you will be charged for the food. 

What happens when you cancel a HelloFresh subscription?

Of course, HelloFresh will try to keep your business by asking you to pause your account instead of canceling. Regardless, the company will not charge you if you cancel your subscription. 

What to Do When a Loved One Dies

The death of a loved one affects people differently. Some become super focused on the tasks that follow. For example, they may jump into the funeral planning process, follow the steps to order the death certificate, and immediately donate their loved one’s clothes. 

Others may react differently to the death of a loved one. They might not be able to function and immediately become overwhelmed by a fog of grief that affects how they think and process information. 

There’s not a right or wrong way to grieve. Having one reaction over the other doesn’t mean you are more or less sad over the death of your loved one. 

Regardless if you find yourself in a manic state of “getting stuff done” or can barely get out of bed, turn to Cake for assistance. We will walk you through the process of closing your loved one’s accounts and help you plan your loved one’s funeral.


Source:

1. “How to Cancel Your Subscription.” HelloFresh. support.hellofresh.co.uk

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