How to Permanently Cancel a Noom Account: Step-by-Step

Updated

Noom is an incredibly popular app used for tracking exercise and food intake. Many utilize the app to increase motivation for staying on track with weight loss. Others use it to increase accountability and commitment to self-care goals. Whatever the reason, most “Noomers” love the app and are happy with the healthy changes they make.

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Whether you’ve given it a try, used it for a while without success, are ready to move on, or you no longer need the account, there might come a time when you need to cancel. Thankfully, Noom has made it incredibly simple for its customers to cancel their accounts.

How to Cancel Your Own Noom Account

Do you need to cancel your Noom account? There are several ways to complete this process depending on how you first signed up. Pick the option that applies to you below and follow the steps.

Cancel through the Noom App

Did you sign up online then download the app for a trial or sign up for a subscription? If so, you can log in to your app and tap the settings menu icon in the upper left corner of your screen. Click “Manage Subscription” from the dropdown menu. On the next screen, you’ll see an option to cancel your subscription or trial. Follow the prompts on the screen until your account is canceled.

Cancel through Noom.com

No app? No problem. You’ll need to log onto the subscription portal on Noom.com. Once you’re logged in, you’ll be looking at the home page. Right in the middle, under your billing cycle and payment information, there’s a large orange button that says, “Cancel Subscription.” Follow the prompts that come up on the screen until your subscription is canceled.

Cancel through the Apple App Store

If you signed up for Noom directly through your app on an Apple device, then you’ll need to log in to the Apple Play Store. Navigate to your subscriptions and scroll down until you see Noom. Click on the subscription and then choose “cancel.”

Cancel through the Google Play Store

If you downloaded the app then signed up through Google Play, you’ll need to manage the subscription through the Google Play Store. To do this, you’ll need to log in to the Google Play Store on your computer or your device.

On your phone, you’ll need to tap your profile picture, then tap “Payments and Subscriptions.” Tap “Subscriptions” on the next screen, then tap on Noom. This screen will show you how you’re paying for your subscription, payment method, and provide the option to cancel. Click on the “Cancel Subscription” button at the bottom of the page.

Cancel by phone

If you’d rather talk to a human about the cancellation process, you can do that by contacting their support line at 888-266-5071 from 7 am to 10 pm eastern time. They’ll ask for identifying information such as the last four numbers of a credit card on file and look you up in the system. They’ll ask for a cancellation reason for their records and put through your request without any hassle.

Cancel by chat

For those who like to multitask, open up Noom.com and, while you’re working on other things, start a chat session with a representative. They’ll ask for identifying information to look up your information. Once they locate your account, you can ask them to cancel it for you. They’ll complete the process while you’re talking with them and the whole thing should take no more than five minutes.

Be sure to update your records

Be sure to update your records and keep a copy of the cancellation notice in your digital files in case there are any errant charges after the trial or billing period ends.

Noom has exceptional customer service, so if you notice any charges after you cancel, contact the customer service line or open up a chat dialogue on their website for help.

How to Cancel a Deceased Loved One’s Noom Account

Canceling a deceased loved one’s Noom account is as simple as canceling a personal account. Just follow the steps below.

Step 1: Collect documentation

Before contacting Noom, you’ll need to have a copy of your loved one’s death certificate on hand. This is to send in so they can verify that the account can be closed. 

Getting a death certificate is simple and can be done online. If you’re responsible for carrying out executor duties, it’s a good idea to obtain several copies at one time. There are many things to do when someone dies, and most of them require documentation such as a death certificate to carry out account closures and other related tasks.

Step 2: Gather account information 

It’s helpful to have as much information as possible about your loved one’s account before you call in. This includes things like:

  • The billing address associated with the account
  • The last four of the credit card on file
  • The email address on the account
  • The name on the account

If you have a hard time locating these types of items, try looking in old emails or through their password manager if they used one.

Step 3: Contact customer service

Noom customer service can be reached at 888-266-5071 from 7 am to 10 pm eastern time. Their customer service team is excellent, and you shouldn’t have to wait very long before talking with a representative.

After you’ve been directed to the correct department, the representative will ask you for information relating to their account. Provide as much info as you can to help expedite the process of locating the account.

The representative will look up your loved one’s information and confirm that they can close the account by asking you to submit a copy of their death certificate. Once this is completed, the account will be closed and payments will stop. 

Step 4: Update records

Be sure to update your loved one’s records to show that their Noom account was closed and on what date. Keep confirmation records from Noom in case any charges show up after you’ve canceled.

Step 5: Monitor credit statements

It’s always a good idea to keep an eye on credit statements for a month or two after account closures. Watch statements to make sure cancellation took effect and to watch out for fraudulent activity. 

If a charge is put through, call Noom customer service to get it reversed. If the charge is due to fraud, call the credit card company and request removal of the charge due to fraudulent activity.

Frequently Asked Questions: Canceling a Noom Account

Still have a question or two about canceling your Noom account? Here are answers to three of the most commonly asked questions.

What happens when you cancel a Noom account?

What happens when you cancel your Noom account depends on when you cancel it. If you decide to try it out and you’re still within your trial period, you can cancel the account and contact support to request a refund.

On the other hand, if you’re a subscriber and it’s outside of your trial period, the general rule is that you can cancel the account but you won’t receive a refund. Noom is focused on making the lives of their customers better, however. So, if you have an extenuating circumstance, you can request a refund through their contact form.

Both trial and subscription account members will get to enjoy full access to their Noom accounts and all features until the end of the trial period or the next billing cycle.

How do you cancel Noom during your free trial?

Canceling Noom during your free trial occurs the same way as canceling your paid subscription.  You can follow the steps above and submit a request, call customer service, or chat with an online representative.

Can you cancel Noom at any time?

You’ll be glad to know that you can cancel Noom at any time. Whether you’re on day one of your trial or day 100 as a regular user, you can cancel whenever you need to.

Shutting Down Unused Accounts

Accounts such as Noom are used heavily when subscriptions are active. However, if you’ve stopped using it, it’s best to cancel your account altogether so you stop getting charged for a service you don’t use. The process to complete this task is short, and customer service is helpful and friendly. That combination makes this to-do item a breeze to cross off your list.


Sources:
  1. “Contact Support.” Noom FAQ, Noom, 2021. Web.noom.com
  2. “How Can I Cancel My Noom Subscription or Trial?” My Account, Noom, 2021. Web.noom.com

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