How to Permanently Cancel a Peacock Account: Step-By-Step

Updated

Perhaps you or a loved one was one of many who mourned the loss of “The Office” from Netflix and excitedly turned to Peacock, the NBC streaming alternative. 

Peacock offers 40,000+ hours of movies, TV shows, and more, all for free, and you get even more with a premium subscription. All of these options may feel overwhelming. 

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So, maybe you feel it’s time to permanently cancel your account. Or, perhaps a loved one passed away and you don’t want to keep their account open, or worse, continue incurring charges on their behalf.  

In this post, you’ll learn how to cancel your own Peacock account, how to cancel a deceased loved one’s Peacock account, as well as some answers to some frequently asked questions.

How to Cancel Your Own Peacock Account

If you’re ready to cancel your Peacock account but aren’t sure how to do so, these steps should do the trick. Keep in mind, however, that depending on your plan type, changes may not take effect immediately. 

Step 1. Log in to your account

The first step to canceling your Peacock account is to log in. You may find it easier to do so on a desktop, laptop, or tablet. And, of course, logging in may be easier said than done. If you’re someone who has a hard time remembering your passwords, perhaps it’s time to sign up for a password manager

Step 2. Go to your account page

Once you’ve logged in, you’ll click on your account from the menu or find it in the toolbar. The location of this item may vary depending on the device you’re browsing on. Again, use what works for you, but it might be best to use a laptop or tablet so that you can see your options clearly. 

Step 3. Review your plan and payment

After clicking on your account, it should take you to your plan and payment details. Here, you will have the option to upgrade as well as add in a promo code and other contact information. 

Step 4. Canceling your account

According to Peacock’s frequently asked questions, you will then “Select Change Plan next to Your Plan to cancel or downgrade. Once your plan is canceled, you will see a confirmation message on the screen and will receive a confirmation email within 3 hours. You will still be able to use your username and password to watch Peacock Free.”

In addition, if you’re a Spectrum customer, and, “If you redeemed an offer through Spectrum and want to cancel before you are charged at the end of the offer period, please select Cancel Payment in the Upcoming Payments section.”

Step 5. Ensuring your account is permanently deleted

Though canceling your account may be enough for some, it’s understandable if you would like your account permanently deleted. For steps to delete your Peacock account, you need to view Peacock’s Privacy Page.

Of note, “A request for deletion of personal information may result in the removal of your plan and paid or unpaid accounts with Peacock. It may impact your access to other NBCUniversal brands and platforms. A request for deletion of personal information may be treated as a cancelation by you, subject to the Peacock Terms of Use.”

You can also contact Peacock support if you need additional assistance.

How to Cancel a Deceased Loved One’s Peacock Account

Though digging into this task probably doesn’t fall under your highest list of priorities when someone dies, like how to get a death certificate, canceling outstanding subscriptions and other accounts is still vital to the security of your loved one’s assets and personal information.

Step 1. Log in to your loved one’s account

The first step to canceling your loved one’s Peacock account again is to log in. You may find it easier to do so on a desktop, laptop, or tablet. 

If you’re unsure of your loved one’s password, you can attempt to reset their password if you have access to the account’s email address.

If you’re still unable to log in after completing these actions, it’s best to contact support to see how they can work with you. 

Step 2. Go to their account page

Once you’ve logged in, you’ll click on their account from the menu or find it in the toolbar. The location of this item may vary depending on the device you’re browsing on. Again, use what works for you, but it might be best to use a laptop or tablet so that you can see your options clearly. 

Step 3. Review their plan and payment

After clicking on their account, it should take you to their plan and payment details. Here, you will have the option to upgrade as well as add in a promo code and other contact information. Of course, you will also have the option to cancel the account.

Step 4. Canceling your deceased loved one’s account

After accessing your loved one’s account, you will then select Change Plan next to Your Plan to cancel or downgrade. Once their plan is canceled, you will see a confirmation message on the screen and will receive a confirmation email within 3 hours. You will still be able to use their username and password to watch Peacock Free.

In addition, if your loved one was a Spectrum customer, and, “If you redeemed an offer through Spectrum and want to cancel before you are charged at the end of the offer period, please select Cancel Payment in the Upcoming Payments section.”

Step 5. Ensuring your loved one’s account is permanently deleted

Canceling your loved one’s account might seem like enough, but it’s understandable if you would like their account permanently deleted. For steps to delete your Peacock account, you need to view Peacock’s Privacy Page.

Of note, “A request for deletion of personal information may result in the removal of your plan and paid or unpaid accounts with Peacock. It may impact your access to other NBCUniversal brands and platforms. A request for deletion of personal information, may be treated as a cancelation by you, subject to the Peacock Terms of Use.”

You can also contact Peacock support if you need additional assistance.

Frequently Asked Questions: Canceling a Peacock Account

Below, you’ll find some of the most common frequently asked questions about canceling a Peacock account. You can also access the entirety of Peacock’s frequently asked questions or chat with a helper.

Can you cancel a Peacock account at any time?

Yes, you can cancel a Peacock account at any time. However, any charges incurred will relate to the plan you’ve selected, either monthly or annually. 

For example, if you have a monthly premium account, changes will take effect within a few hours of cancelation. You should not be charged for the following month. However, you will be able to access premium features until the next payment cycle. 

Even after you cancel a premium account, however, you will still be able to access all of the content and features that come along with a free account, unless you choose to permanently delete your account. 

Can you get a refund after you cancel your Peacock account?

Peacock’s charges are generally non-refundable, according to their support articles. However, if you have special circumstances, such as you were unable to cancel a deceased loved one’s account or a cancelation attempt was unsuccessful, you can contact support

How do I unsubscribe myself or a deceased loved one from Peacock emails?

New customers automatically receive emails from Peacock about streaming options and content. 

However, if you don't want to receive these types of emails, you can opt-out by clicking “unsubscribe” in one of their emails, or, you can sign into the account and click on the Settings tab, click on the “On” toggle to change it to “Off.”

Even after you unsubscribe, however, you may still receive transactional emails or other emails related to you or your loved one’s account. 

Don’t Forget the Little Things

Whether you’ve been neglecting to cancel your personal account or weren’t sure how to do so until now, or you’re carrying out executor duties, it’s important not to forget about even little tasks like this. 

Figuring out what to do when someone dies may be particularly overwhelming, especially if you don’t know where to look for answers. Be sure to check out other online end-of-life resources Cake has to offer. 

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