How to Permanently Cancel a Peloton Subscription: Step-by-Step

Updated

You may feel pulled in two different directions when faced with deciding whether you should cancel your Peloton subscription. On the one hand, your Peloton subscription may help you with your fitness goals. But, on the other hand, canceling your subscription may help you achieve your financial goals.

Jump ahead to these sections:

If you’ve decided that you can achieve your fitness goals for free, we would like to help you cancel your Peloton subscription.

How to Cancel Your Own Peloton Subscription

Are you ready to save money by canceling your Peloton membership? Here are the steps to take. 

Peloton makes it easy to cancel. In fact, the most challenging part of canceling your membership may be logging into your account. Do you have a difficult time remembering your passwords? Consider using a secure password manager on your devices. 

Here are step-by-step instructions on how to sever ties with Peloton. There are several different ways to complete this process – depending on the platform you use. 

Website

Step 1: Log into your account

Sign in to your account with Peloton. Hopefully, you will have remembered your password. 

Step 2: Click on the “Subscriptions”

It’s worth noting that Peloton will allow you to take a one-, two-, or three-month break on their membership for many different reasons. For example, you might use this feature for traveling, injuries, illnesses, pregnancy, or other reasons. 

Please note that this break will start at the end of your current billing cycle. This means you will have access to live or on-demand classes until the end of the billing cycle. Your membership will automatically reactivate at the end of your break. 

Step 3: Select “Cancel Subscription”

You will need to confirm the cancellation at this point. 

Phone

Call Peloton member support at 1-866-679-9129. 

IOS

Here are the steps to take if you wish to cancel your Peloton membership through your Apple device.

Step 1: Go to “Settings”

Look for the gear icon on your home screen to find “Settings.”

Step 2: Click on your name

Your name should be at the top of the screen.

Step 3: Select “Subscriptions”

As you cancel your Peloton membership, it might be time to think about all your subscriptions – especially if you are canceling Peloton for financial reasons.

Step 4: Select “Peloton”

Step 5: Click “Cancel Subscription”

You may have to confirm this choice.

Android 

Step 1: Open Google Play Store

You can do this on your Android phone or tablet.

Step 2: Sign in to your Google account

If you have multiple accounts, make sure you sign in to the correct one.

Step 3: Click on your profile

This is found at the top right of the screen.

Step 4: Select “Menu”

The menu icon has three horizontal lines. 

Step 5: Select “Payments & Subscriptions”

Step 6. Select “Peloton”

Step 7: Tap “Cancel Subscription”

Amazon

Step 1: Log into your Amazon account

Make sure you log into the account that holds your Peloton membership (if you have multiple accounts).

Step 2: Select “Your Account”

This can be found on the upper right-hand side of the screen.

Step 3: Select “Your Android Apps and Devices”

Step 4: Click on “Your Subscriptions”

On this page, select your Peloton subscription.

Step 5: Select “Cancel Subscription”

How to Cancel a Deceased Loved One’s Peloton Subscription

Please accept our condolences if you recently lost a loved one. We know you are probably overwhelmed with all there is to do after a person dies, and you are probably receiving plenty of advice from well-meaning friends. 

The fact is that people don’t all react the same way when a loved one dies. You might immediately begin taking care of the business of death by canceling accounts and cleaning out closets. Or you might be taking a more methodical approach by stretching out the tasks that need to be done over the next few weeks or months.

You may feel that there is a lot to do, especially if you are acting as the executor of the estate. Many of your tasks will begin after receiving the certified copies of the death certificates

However, it’s worth noting that many of the memberships and subscriptions will automatically cancel when you contact your loved one’s credit card companies and bank. Depending on how the accounts were set up, those companies may freeze additional charges. Peloton and other companies that don’t receive payments may cancel memberships for that reason, which means you won’t need to contact the company.

If you prefer to cancel your loved one’s Peloton’s membership because you share credit card or bank accounts and don’t want the automatic charges to go through, reach out to Peloton using one of these customer service options.

Phone

Call Pelotons’ customer service number.

The Peloton customer service number is 1-866-679-9129.

Email

The member support email address for Peloton is support@onepeloton.com.

Live chat

Peloton has a live chat option on their website. Consider using this option, which will inevitably walk you through the online steps of canceling your loved one’s membership.

Frequently Asked Questions: Canceling a Peloton Subscription

We hope we have given you enough contact options for reaching out to Peloton to cancel your membership. However, you might have other questions regarding your subscription. Here are some common questions and their answers. 

How do you cancel a Peloton subscription after a free trial?

If you tried Peloton and decided it wasn’t right for you, use one of these options to cancel your membership:

Website

Step 1: Log into your account

Sign in to your account with Peloton. 

Step 2: Click on the “Subscriptions”

Consider taking a break instead of canceling your membership. Your membership will automatically reactivate at the end of your one, two, or three-month break. 

Step 3: Select “Cancel Subscription”

You will need to confirm the cancellation at this point. 

Phone

Call Peloton member support at 1-866-679-9129. 

IOS

Here are the steps to take if you wish to cancel your Peloton membership through your Apple device.

Step 1: Go to “Settings”

Look for the Gear icon on your home screen to find “Settings.”

Step 2: Click on your name

Your name should be at the top of the screen.

Step 3: Select “Subscriptions”

Are there any other subscriptions or memberships that you wish to cancel while you are in the process of severing ties with Peloton?

Step 4: Select “Peloton”
Step 5: Click “Cancel Subscription”

You may have to confirm this choice.

Android 

Step 1: Open Google Play Store

You can do this on your Android phone or tablet.

Step 2: Sign in to your Google account

If you have multiple accounts, make sure you sign in to the correct one.

Step 3: Click on your profile

This is found at the top right of the screen.

Step 4: Select “Menu”

The Menu icon is three horizontal lines. 

Step 5: Select “Payments & Subscriptions”
Step 6. Select “Peloton”
Step 7: Tap “Cancel subscription”

Amazon

Step 1: Log into your Amazon account

Make sure you log in to the account that holds your Peloton membership (if you have multiple Amazon accounts).

Step 2: Select “Your Account”

This can be found on the upper right-hand side of the screen.

Step 3: Select “Your Android Apps and Devices”
Step 4: Click on “Your Subscriptions”

On this page, select your Peloton subscription.

Step 5: Select “Cancel Subscription”

What happens if you cancel a Peloton subscription?

If you cancel your membership, you may use it until the end of the then-current period. However, you will not be eligible for a prorated refund of any portion of the membership fees. 

How Can We Help?

Whether you are canceling your own Peloton account or the Peloton membership of a deceased loved one, we hope that we were able to help you with the process. Learn more about how to contact your account’s customer service departments by utilizing the resources found at Cake.


Source:
  1. “Canceling or Pausing your All-Access Membership.” Peloton Support, Peloton, 2022. support.onepeloton.com

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