How to Permanently Cancel a WSJ Subscription: Step-by-Step

Updated

Do you find it cumbersome navigating through some companies’ websites? Would you rather receive step-by-step instructions on how to cancel subscriptions and memberships instead of waiting on hold with a company’s customer service center? 

Jump ahead to these sections:

Cake can help. Here are the instructions on how to cancel your Wall Street Journal subscription. We will also help you cancel the subscription of a deceased loved one and answer FAQs you may have about the process.

How to Cancel Your Own Wall Street Journal Subscription

Do you wish to sever ties with The Wall Street Journal? The process isn’t complicated but varies depending on your region and type of subscription. 

It’s worth noting that you cannot cancel your Wall Street Journal subscription through the mail, email, or any other means other than calling their customer service department. The only exception to this rule is if you purchased your subscription through a third party. If that is the case, you are instructed to contact that company directly.

Option 1: Call 1-800-JOURNAL or 1-609-627-1351

This phone option is for U.S. subscribers to The Wall Street Journal. Explain that you wish to cancel your subscription. Likely, the customer service representatives will either offer you a lower rate or suggest that you suspend your subscription for a few months instead of canceling it altogether.

Option 2: Call 1-800-544-0422 or 1-609-520-4800

This phone option is for U.S. subscribers to Barron’s Magazine, another publication affiliated with The Wall Street Journal

Option 3: Follow these state-specific directions if you are a resident of one of the following states

Do you have a difficult time remembering your password for your online accounts? Consider using a password manager on all of your devices. You will save time and secure your accounts by using a password manager.

California: 

If you are a resident of California and you purchased your subscription online, follow these steps.

  • Step 1: Sign in to your account.
  • Step 2: Click on “My Account.”
  • Step 3: Select “Manage Subscriptions.”
  • Step 4: Select “Cancel Subscription.”

Colorado:

If you are a resident of Colorado, you may cancel your subscription online.

  • Step 1: Sign in to your account.
  • Step 2: Click on “My Account.”
  • Step 3: Select “Manage Subscriptions.”
  • Step 4: Select “Cancel Subscription.”

Delaware:

Follow these steps if you are a resident of Delaware and you purchased your subscription online.

  • Step 1: Sign in to your account.
  • Step 2: Click on “My Account.”
  • Step 3: Select “Manage Subscriptions.”
  • Step 4: Select “Cancel Subscription.”

Illinois:

Follow these steps if you are a resident of Illinois and you purchased your subscription online.

  • Step 1: Sign in to your account.
  • Step 2: Click on “My Account.”
  • Step 3: Select “Manage Subscriptions.”
  • Step 4: Select “Cancel Subscription.”

Maine:

These steps will only work if you purchased your Wall Street Journal subscription online on or after January 1, 2020.

  • Step 1: Sign in to the Customer Center.
  • Step 2: Select “My Account.”
  • Step 3: Choose “Manage Subscriptions.”
  • Step 4: Select the “Cancel Subscription” link.

New York:

Follow these steps if you are a New York resident and purchased your subscription online on or after February 9, 2021.

  • Step 1: Sign in to the Customer Center.
  • Step 2: Select “My Account.”
  • Step 3: Choose “Manage Subscriptions.”
  • Step 4: Select the “Cancel Subscription” link.

Vermont:

Follow these steps if you are a Vermont resident who purchased their subscription online with an initial term of one year or longer with a renewal term of more than one month, on or after July 1, 2020.

  • Step 1: Sign in to the Customer Center.
  • Step 2: Select “My Account.”
  • Step 3: Choose “Manage Subscriptions.”
  • Step 4: Select the “Cancel Subscription” link.

Washington, D.C.

If you are a resident of Washington D.C., you may cancel your subscription by clicking on the link in your emailed renewal notice. You may also follow the following steps to cancel your subscription.

  • Step 1: Sign in to the Customer Center.
  • Step 2: Select “My Account.”
  • Step 3: Choose “Manage Subscriptions.”
  • Step 4: Select the “Cancel Subscription” link.

Here are some other notes about canceling your Wall Street Journal subscription – no matter where you live.

If you cancel your monthly subscription, you will receive online access or delivery for the remainder of the current billing period. You will not receive a prorated refund.

If you are canceling a quarterly (three-month) subscription, you will receive online access or delivery for the remainder of your current billing period. But, again, you will not receive a prorated refund. 

However, if you have a six-month subscription, your member benefits will end immediately. You will receive a prorated refund for the rest of your unused subscription. Please note that if you cancel within the final 30 days of your six-month subscription, you will continue to receive your subscription benefits until the end of the billing cycle, but you will not receive a prorated refund. 

If you cancel within the final 30 days of your six-month subscription, the cancellation will not take effect until the end of your current billing period. You will not receive a refund; however, your subscription access and/or delivery and accompanying subscriber benefits will continue for the remainder of the current billing period.

Finally, if you have an annual subscription and wish to cancel within the first 11 months of your subscription, your benefits will end immediately, and you will receive a prorated refund. This is not the case if you wait until the final 30 days of your year-long subscription. 

How to Cancel a Deceased Loved One’s Wall Street Journal Subscription

Did you recently lose a loved one who had a subscription to The Wall Street Journal? The estate might be entitled to a partial refund on the subscription. Contact the customer service team for The Wall Street Journal to describe your situation. 

Option 1: Call 1-800-JOURNAL or 1-609-627-1351

This phone option is for U.S. subscribers to The Wall Street Journal. Explain that you wish to cancel your deceased loved one’s subscription. 

Option 2: Call 1-800-544-0422 or 1-609-520-4800

This phone option is for U.S. subscribers to Barron’s Magazine, another publication affiliated with The Wall Street Journal

We know that there’s a lot to do when someone in your family dies. It’s best to prioritize the tasks by their importance. 

At first consideration, most would assume that high priority should be given to such tasks as obtaining copies of the death certificate or canceling credit cards. However, if your loved one received a paper delivery each day and lived alone before dying, you might want to contact The Wall Street Journal as soon as possible. 

Criminals often look for signs that a home is unoccupied, such as a pile of unread newspapers left on the porch. If the house remains unoccupied as the estate executor settles the accounts, you might want to cancel the newspaper subscription immediately. 

Frequently Asked Questions: Canceling a WSJ Subscription

Here are some popular questions regarding Wall Street Journal subscriptions. We are happy to help you find the answers. 

Is it easy to cancel a Wall Street Journal subscription?

Yes, the Wall Street Journal circulation department makes it easy to cancel a subscription. All you have to do is call 1-800-JOURNAL or 1-609-627-1351 and follow the prompts to cancel. 

Can you cancel a WSJ subscription at any time?

Yes, you can cancel a Wall Street Journal subscription at any time. However, you will not receive a refund if you have a one-month or three-month subscription. You will receive a prorated refund if you have a six-month or annual subscription, as long as you don’t cancel within the last 30 days. 

We Are Here to Help

We know how stressful it is for some of you to navigate websites looking for instructions on how to cancel an account. Cake is happy to provide resources to assist you. 

Icons sourced from FlatIcon.