How to Cancel a Wells Fargo Credit Card: Step-by-Step


Are you ready to cancel your Wells Fargo credit card? Let us help! We have searched through the fine print on the Wells Fargo website so that we can provide you with step-by-step instructions on how to cancel your credit card account.

Jump ahead to these sections:

Forgive us if this is an obvious statement, but credit card accounts aren’t closed simply by cutting up the card. No matter what type of credit card you are canceling, you need to pay off your balance and contact the credit card company to cancel it completely.

There’s also preliminary work to do to make the process of canceling your credit card go as smoothly as possible.

First, stop all the automatic charges to your Wells Fargo credit card account. Second, pay off the balance. Third, notify any other authorized users to stop using the credit card. Finally, use up any rewards you have accrued from being a good customer. 

How to Cancel Your Own Wells Fargo Credit Card

Here are the steps to canceling your Wells Fargo credit card. 

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Step 1: Pay off your balance

Your account will not be officially closed until you pay off the balance. However, if you contact Wells Fargo, they will disable the credit card so that you can’t add additional charges while you are paying off the account.

Step 2: Call Wells Fargo

Call the number found on the back of your Wells Fargo credit card or the one found on your billing statement to cancel the credit card. The customer care number is 1-800-869-3557. According to the website, the Wells Fargo customer care number is answered 24/7 every day.

The customer service representative working for Wells Fargo may give you a special offer to encourage you to keep your account open. You’ll need to decide whether those additional benefits will cause you to stick with the credit card company.

Step 3: Look for confirmation to be sent through the mail

Once your account balance is zero and you have closed your account, you should receive confirmation that the account is closed through the mail. If you don’t receive any communication from Wells Fargo, follow up your phone call with a written notice (including your name, address, contact phone number, and credit card number) asking for a written record that the account is closed. 

Having a “paper trail” when closing an account is always a good idea, as it may help you dispute charges that were placed on your account in error.

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Step 4: Check your credit report

Wait 30 days after your account is closed, and then check your credit report to make sure it is not listed as a current account. 

How to Cancel a Deceased Loved One’s Wells Fargo Credit Card

Please accept our sympathies if you recently lost a loved one. We know you are probably overwhelmed with all there is to do following the death of a loved one. But, unfortunately, notifying your loved one’s credit card companies should be on your list of things to do. 

Please understand that there’s no need to settle your loved one’s accounts within hours or days of the death. However, it is good to notify the companies so no fraudulent charges can be made on the account by criminals who target the deceased.

When you call the credit card companies to disable the card, please don’t be persuaded to use your own personal funds to pay off the balance. This will complicate settling the estate. 

The estate executor will need to follow up with the company when you receive all the necessary paperwork, including a copy of the death certificate. Most full-service funeral homes will help you in ordering this document. 

The funeral home staff also typically notifies the Social Security Administration about your loved one’s death. This agency, in turn, informs the country’s major credit agencies, which will flag the person’s social security number so that no new accounts can be opened in your loved one’s name.

Unless you are a co-owner on the account, do not use the credit card of your deceased loved one without talking with the customer account staff at Wells Fargo. 

Now that you have a general understanding of what happens to accounts after a person dies, here are the steps of canceling a deceased person’s Wells Fargo credit card account. 

Step 1: Contact Wells Fargo

There are four ways to notify Wells Cargo about the death of your loved one.

If you have a Wells Fargo online account, you can use an online form to notify the company about the death. You can upload the death certificate in this way too. Once the estate care team receives the information, they will follow up with instructions about the next steps. 

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You can also send a notarized Letter of Instruction to Wells Fargo to close accounts. Here’s the address:

Wells Fargo Exception Payments 
Attn: Estate Processing 
7711 Plantation Road, 1st Floor 
Roanoke, VA 24019

Because Wells Fargo is a bank, you can also go to your local branch to talk with someone about closing the credit card account. 

Finally, the phone number for the Estate Care Center at Wells Fargo is 1-888-790-7980. Call for more information.

Step 2: Be prepared to provide the customer service representative with the necessary documents and information

You will need to have the proper documents to close your loved one’s Wells Fargo credit card account. 

Here’s the information and documentation you should gather.

  • Name and social security number of the deceased
  • Deceased’s date of birth and death
  • Account number
  • Copy of their death certificate 
  • Copy of the Letter of Administration or Letters of Testamentary (to prove you have authority to act on behalf of the estate)
  • A copy of the Letter of Instruction for each executor and/or beneficiary

As you can see from this list, closing your loved one’s accounts may take patience – especially during the following scenarios:

  • If there is a balance on the Wells Fargo account, the estate’s executor will use the deceased person’s assets to pay what is owed. This may prolong the process.
  • If there is a co-owner on the account, the co-owner may be required to apply for a new credit card instead of having the account simply switch over to their name.

Please understand that the Wells Fargo estate service representative may not give you specific information regarding the account if you are not a co-owner. It depends on how the account was set up initially.

Fortunately, the Wells Fargo estate services department has a lot of experience handling end-of-life financial matters and will walk you through the process.

Step 3: Ask for confirmation that the account has been closed

Once the balance has been paid, make sure you receive confirmation from Wells Fargo that the account has been closed. Keep this documentation in with the estate paperwork so you can find it if needed.

Create an End-of-Life Plan

Hopefully, the experience you had following the death of your loved one will encourage you to make things easier for your next of kin. Let Cake help with your end-of-life plan.

Leave behind organized documents regarding your finances and accounts in a place that your next of kin can easily find. Create a will or trust so that your loved ones know how you wish your assets to be distributed at the end of your life. Talk with an estate attorney to understand how the process works in your state. 

Also, create an end-of-life plan that includes your preferred method of disposition and your eternal resting place. Many times families left to make these decisions on their own will emotionally overspend. Unless you want additional money going to the funeral industry, pre-plan and pre-pay for your services. 

  • “Estate Care Center.” Help Center, Wells Fargo, 2021.

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