How to Permanently Delete an eharmony Account

Updated

Do you need to delete your eharmony account, but you don’t want to go through the fine print on their website to figure out how to do it? Let us help. 

You may have also recently lost a loved one, and although deleting accounts is not typically part of the executor’s duties, you may want to tie up loose ends by deleting their profile from this dating website. 

Jump ahead to these sections:

Here’s how to delete your or a loved one’s eharmony account. 

How to Delete Your Own eharmony Account

The details of how to cancel your eharmony account are buried in the 12th section of their Terms and Conditions of Service statement. Here’s what we uncovered.

Please note that these instructions are valid for those who purchased the service directly from the eharmony website. If you purchased a subscription from another vendor, there are different steps you need to sever ties with the company. 

Step 1: Log into your eharmony account.

Are you unable to remember your login or password? Try using a password manager on your computer, tablet, or phone. 

Step 2: Click the “Data & Settings” tab.

Once there, click “Manage profile.”

Step 3: Select “Amend Subscription.”

Once you have clicked the cancellation link, you may be asked why you are choosing to sever ties with the service. 

Step 4: Understand your subscription and payments.

Your eharmony subscription will be canceled at the end of the subscription term you paid for. 

If you paid for an eharmony subscription in installments, you will be charged the scheduled payments until you are paid in full. 

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How to Delete Your eharmony Account Through Apple

If you purchased eharmony through Apple, here are the steps you need to take to cancel your recurring subscription.

Step 1: Select “Settings” on your Apple device.

Step 2: Click on iTunes and App Stores.

Once you’re there, select your Apple ID, View Apple ID, and Subscriptions.

Step 3: Click on your eharmony subscription.

Step 4: Select “Cancel.”

How to Delete Your eharmony Account Through Google

If you purchased an eharmony subscription through Google, here is the process to cancel.

Step 1: Sign in to your Google account.

Step 2: Select “My Subscriptions.”

Step 3: Select eharmony.

Step 4: Select “Manage.”

Step 5: Select “Cancel Subscription.”

How to Delete Your eharmony Account Within Three Days

If you purchased a Premium Membership with eharmony within the last three days, you can cancel the agreement without penalty or obligation. This cancelation must be requested before midnight of the third business day following the agreement’s date, excluding Sundays and holidays.

Here are the steps for canceling your subscription within three days.

Step 1: Contact eharmony.

There are several different ways to contact eharmony:

  • Email subscriptions@eharmony.com 
  • Send a letter to eharmony, Inc., Attn: Cancellations, P.O. Box 241810, Los Angeles, CA 90024 USA.
  • Send a telegram. We aren’t kidding. eharmony’s official statement suggests that a telegram would be an appropriate way to contact them if you choose to cancel your membership.

No matter how you contact eharmony, make sure you include the email address associated with your account. Your refund may take ten days to process. 

How to Delete a Deceased Loved One’s eharmony Account

Perhaps you are concerned about deleting your loved one’s online presence. No matter the circumstances, eharmony has an official policy for cancellation due to death or disability. Here are the steps for taking care of this task.

Step 1: Fill out the contact form on eharmony’s website.

Luckily, you can reach eharmony’s customer service department without logging into an account. This may benefit you if you don’t know your loved one’s login and password.

Fill out this contact form by explaining the situation. Include as much information as you can so your loved one’s account can be identified, especially their email address.

Step 2: Request to be relieved of the obligation to make payments on the account.

If your deceased loved one had a Premium Membership, their estate might be relieved of the obligation to make additional payments for services. 

eharmony is not obligated to refund the estate the portion of the contract that the deceased used. 

Deleting eharmony: Frequently Asked Questions

Do you have a specific question regarding your eharmony account? Here are some FAQs plus and their answers.

Can you cancel your eharmony account whenever you want?

Yes, you can cancel your eharmony account whenever you want, but you may still need to pay out the remainder of your contract.

For example, suppose you purchased a premium membership, which includes unlimited matches, enhanced search features, viewing photos of all your matches, and unlimited communication. In that case, you will be required to pay off the balance of your 6-, 12-, or 24-month plans. 

The only way to cancel your eharmony account and receive a full refund is to contact the company within three business days of purchasing the service. Instructions for how to cancel your recently purchased membership may be found in the previous section of this article. 

Can you get a refund after you cancel your eharmony account?

When you sign up for an account with eharmony, you are contractually obligated to pay for the entirety of the contract, no matter if you are using it or not.

Refunds are generally given if the user contacts the company within three days of purchasing the membership. Also, the estate of a deceased person may not be obligated to fulfill the contract.

Consider Your Loved One’s Digital Afterlife

There are many things to do when a loved one dies. While most checklists include such things as “call your loved one’s employer” and “cancel your loved one’s credit cards,” many families do not think about taking care of their loved one’s digital afterlife.

In most cases, subscription services that your loved one paid for will be automatically canceled when their credit card is no longer valid. Still, in the case of eharmony, the estate may be eligible to receive a partial refund for the amount of the contract that your loved one was not able to utilize.


Source:

  1. “How Do I Delete My Account?” eHarmony Support Center. https://support.eharmony.com/app/answers/detail/a_id/361/p/1/kw/deleting%20account/baseurl/www.eharmony.com/baseprotocol/https
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