How to Delete Zelle Account: Step-by-Step

Updated

Zelle is a peer-to-peer (P2P) transfer service where consumers can easily and quickly move money from one bank or credit union to another via mobile transfers without visiting their local financial institution. 

When it’s no longer needed or wanted, you may want to remove it. So, follow along, and we’ll help you navigate deleting that Zelle account service step-by-step.

Jump ahead to these sections:

We’ll even answer a few critical questions, including what happens when you delete the service, what to do when someone dies, and how best to get in touch with customer service. Keep scrolling to find out how to delete Zelle from your iPhone, iPad, Android, Mac Computer, and more.

How to Delete Your Own Zelle Account Service

No matter how you opened your account, make sure to contact Zelle customer service to delete your profile as well. But before you delete or deactivate your profile, ensure that you aren’t waiting for any posted transactions first. Otherwise, those transactions will fail, which could pose a problem for you. 

But let’s get started because you have several options here.

Cancel Zelle via iPhone or iPad

If you opened the Zelle service via an iPhone or iPad, you’d need to take the following steps.

  • First, open “Settings,” then tap on your name.
  • Then, tap on “Subscriptions.”
  • Next, tap on your Apple ID, then scroll to locate your various subscriptions.
  • Finally, tap on Zelle, then tap on “Cancel.”

The “Cancel Subscription” option should disappear, which means you’ve been successful, and your service won’t renew.

Cancel Zelle via Android

Canceling Zelle via your Android takes more than just deleting an app. Keep reading to see how.

  • First, open the Google Play Store associated with your Zelle service.
  • Next, tap on “Menu,” then locate your subscriptions.
  • Finally, locate Zelle, then tap “Cancel Subscription.”

You will then be directed to finish your cancellations which removes Zelle from Google Play and will unlink you from future subscriptions.

Cancel Zelle via Mac computers

For a Zelle cancellation on your Mac, follow these steps:

  • First, open the Mac App Store.
  • Then, sign in or recover your password and then sign in to View Information.
  • Next, locate subscriptions by scrolling, then click “Manage.”
  • Finally, clickEdit” (located next to the Zelle app), then click “Cancel Subscription.” 

Make sure to use the same information when you initially signed up for the app to complete subscription cancellation. 

Cancel Zelle via the Zelle website

When you enrolled through the Zelle website, you were asked to sign up using a debit card from your financial institution. In that case, all you need to do is call Zelle customer service @ 844-428-8542 and chat with a representative. 

Pro-tip: Have your debit card information handy.

Cancel Zelle via financial institutions

There’s no automated way of deleting a Zelle app at any financial institution. Instead, you’ll need to call your banking institution’s customer service number to remove and cancel Zelle. 

Pro-tip: Zelle transactions are not guaranteed, AND your bank or credit union doesn’t ensure or insure the safety of those transactions. That’s why both recommend that you know your sender or to whom you’re sending money to avoid fraud or any dishonest motives.

Cancel Zelle via PayPal

On PayPal, follow these instructions:

  • First, log in to your PayPal account.
  • Then, locate your Account Settings from the drop-down menu beneath your username.
  • Next, locate the Money, Banks, and Cards section from the menu on the left and click it. 
  • Scroll until you find the Automatic Payments dashboard, then click “Set Automatic Payments.” Zelle and other merchants will show up there. 
  • Finally, click “Zelle” to cancel and remove it from PayPal.
  • Finally, at the confirmation page, confirm by clicking “Cancel Automatic Payments,” then click “Done.”

This will complete the deletion of Zelle from your PayPal account.

How to Delete a Deceased Loved One’s Zelle Account Service

In line with your executor duties, you’ll be tasked with closing and managing a deceased loved one’s financial and other material matters. Part of that includes closing accounts with services like Zelle. 

Hopefully, your loved one set up a password manager to make things a little easier. If not, we can walk you through steps on closing and managing accounts, including Zelle.

Obtain, scan, and make a paper copy of the death certificate

Obtaining a death certificate is typically done at the time of funeral arrangements when the funeral director orders them for you. If you need more copies later, the local vital records office will be able to help. 

Send a copy of the death certificate to Zelle

To manage the account with Zelle and to deactivate your loved one’s profile or delete the account, you need to mail a physical copy of the death certificate to:

Early Warning Services, LLC
16552 N 90th Street
Scottsdale, AZ 85260

Include a short letter

With the death certificate, include a letter with an explanation. For example, you could write something like:

To Whom It May Concern:

As executor of [loved one’s first and last name] estate, I am writing today to ask that you close their service account with you. As per your request, you’ll find a copy of their death certificate enclosed in this letter for your records.

The number they used to open their account is: [enter their phone number here].

The email they used to manage their account is: [enter their primary email address here].

Please contact me if you have any further questions.

[Name]
[Address]
[Email address]
[Phone number]

Thank you and kind regards, 

[Sign your name.]
[Add the date of your letter here.]

Pro-tip: Zelle will not contact you to let you know their account has been closed but an error message will appear on your loved one’s phone app when deactivation has been completed.

>> Click for a free Post Loss Planning Checklist.

Frequently Asked Questions: Deleting a Zelle Account Service

Zelle can be as easy to set up as it can to delete, but there are a few things you need to consider.

Can you delete the Zelle service without a password?

The easiest way to delete Zelle without a password is to call customer service at 844-428-8542 and chat with a representative.

When you reach the hotline, you’ll be asked a series of automated questions to get you to the right agent. 

Once there, that customer service agent will ask you to provide them with your name and phone number. 

With that information, the agent can access your account and help you delete your Zelle service.

When finished with the phone call, you can verify that Zelle canceled your account by trying to use their app. Then, when you see an error message, you’ll know that the cancelation has been completed.

What happens when you delete Zelle service?

When you delete your Zelle account service, you’ll no longer be able to use the app on your phone or through whatever means you used to set up the account. Instead, an error message will appear, preventing you from making additional transactions or receiving any money.

Can you make a new Zelle account after you delete an old account?

Yes, you can make a new Zelle account after you delete an old one. It’s not uncommon for people to change the financial institution they use for Zelle to prevent scams or fraud. 

To do this, you’ll first need to contact the original bank or credit union to close the Zelle account. Once you can verify the account closure through them, you can open another Zelle account through another financial institution.

Pro-tip: Don’t worry. Zelle doesn’t expect you to change your phone number, email address, or anything else in life just to open another account. 

Deleting Zelle and Other Online Accounts

While it may seem time-consuming to delete Zelle and other online accounts, you could be saving yourself a lot of hassle in the long run. In addition to Zelle, Cake has created a library of common online accounts to help you quickly navigate account closures—all in one spot. If you want some help deleting your digital accounts, check it out.


Sources:
  1. Arch. “How to Delete Your Zelle Account from Bank of America.” Tech Junkie, Tech Junkie, 15 January 2020. techjunkie.com
  2. Early Warning Services. “How to Cancel Zelle.” Just Use App, Just Use App, 26 May 2021. justuseapp.com
  3. Zelle. “How do I cancel Zelle?” Zelle, 2021. zellepay.com

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