How to Permanently Delete a Zoosk Account: Step-by-Step

Updated

Zoosk is an online dating service that has users in 80 countries spanning 25 languages. Needless to say, people around the world who are looking for love enjoy using the app that helps them connect with like-minded individuals based on their interests, spiritual level, and other key ingredients that help make relationships work.

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If you or a loved one signed up for Zoosk and you’re ready to kiss it goodbye, deleting an account is simple and straightforward. 

How to Delete Your Own Zoosk Account

Thanks to Zoosk’s terms of service, deleting your own account is simple. Follow these steps below and you’ll be done with a few clicks and a phone call.

Step 1: Find out what type of account you have

To deactivate your account, you first have to cancel your subscription. Log in and check whether you have a paid subscription or a free account.

If you have a paid subscription, continue to Step 2. If you have a free account, skip to Step 3.

Step 2: Cancel your subscription

Paid subscriptions have to be canceled before accounts can be deactivated. There are a few ways to cancel your subscription.

By computer

To cancel your subscription by computer, log in to your account on Zoosk. Click on the cogwheel icon near your name in the upper left-hand corner of the screen. Select “Subscription” and you’ll be brought to the subscription page.

Scroll down to the bottom of the subscription page and you’ll see an option to “Cancel Subscription.” Click on this.

Select a reason for canceling and click “Unsubscribe.” A pop-up window will appear notifying you that your subscription was successfully canceled along with the end date for your subscription.

On a mobile phone

To cancel your subscription using a mobile phone, open up a mobile web browser. Navigate to t.zoosk.com and log in. 

Tap on the three lines, then the gear icon next to your username. 

Tap “Subscription” and scroll to the bottom of the subscription page. 

Follow the prompts to cancel your subscription. A pop-up window will notify you when your subscription has successfully been canceled.

Via iPhone, iPad, or iTunes

Zoosk subscribers that purchased a subscription directly through the iTunes store need to cancel it through the iTunes store, as well.

Open “Settings” on your device and scroll down to the iTunes App Store.

Log in with your Apple ID if you’re not already logged in.

Scroll down to “Subscriptions.”

From here, scroll until you find Zoosk Subscription. Click it, then choose “Cancel Subscription.” A pop-up window will appear asking you to confirm the cancelation. Click “Confirm” and your subscription will be canceled.

Through Amazon

If you’ve purchased a Zoosk subscription through Amazon, then you’ll need to cancel it through Amazon, as well.

First, log in to your Amazon account.

Select “Your Account,” then choose “Your Apps and Devices.”

Once on the Apps and Devices page, select “Your Subscriptions.”

Scroll down until you find Zoosk. Click on it and turn off auto-renewal.

Step 3: Deactivate your account

After you’re logged in, navigate to “Account.” From here, select “Account Status.” 

Next, you’ll see an option to “Deactivate Account.” Click this.

A screen will pop up explaining what deactivation means. Scroll to the bottom of this screen and select “Deactivate.”

A second screen will pop up asking you to confirm your choice to deactivate. Click “Deactivate Your Zoosk Account.”

Step 4: Contact customer service

You’re almost done, but not quite. At this point, your account will be deactivated, but you can reactivate it at any time. If you want to completely remove your information from the Zoosk system, you’ll need to contact customer service.

Call 888-939-6675 and tell the customer representative that you want to remove your information from Zoosk’s database. They’ll ask a few questions to confirm your identity and complete your request.

How to Delete a Deceased Loved One’s Zoosk Account

You have two options to delete a loved one’s Zoosk account. We’ll cover both options here.

Option 1: Complete steps above

If you have your loved one’s login and account information, you can delete their account by following the steps above. 

To find their account information, check through old receipts, records, emails, and password managers. These are common places people store account information such as email addresses, passwords, and billing information.

If you’re carrying out your executor duties, you’ll want to get familiar with where your loved one stored important information. Most online accounts will require certain pieces of information such as billing addresses, email addresses, and credit card numbers on file.

Option 2: Contact customer support

Unlike many digital platforms, Zoosk doesn’t have a live chat support option. If you’re having trouble finding your loved one’s information or you need help, you’ll need to call their customer service number at 888-939-6675.

Before you call, be sure to have as much information about your loved one’s account as possible. This includes:

  • The associated email address
  • The associated billing address
  • The credit card on the account
  • Their username
  • Their password

Depending on how much information you have available, you might be required to email a copy of their death certificate and proof of your relationship or executorship. This is a safeguard many digital platforms use to make sure they’re deleting the account of someone who truly is deceased.

Once you contact customer support, they’ll walk you through the necessary steps to cancel the subscription and delete their account. 

Retain deletion confirmation email 

Whether you delete the account yourself or with the help of a customer service agent, you’ll be sent a confirmation email. Keep this for your records and place it with other account deletion paperwork.

Frequently Asked Questions: Deleting a Zoosk Account

Do you still have a question or two about deleting your Zoosk account? Here are a few of the most commonly asked questions.

How do you delete a Zoosk account on an iPhone?

Canceling a subscription on your iPhone is as simple as accessing your account settings, selecting subscriptions, choosing your Zoosk subscription, and clicking “Cancel.” Confirm your choice when a pop-up window asks for confirmation, and that’s that.

Now, to delete your Zoosk account, you’ll need to follow the steps above by going directly to Zoosk and logging in or by calling their support number.

How do you delete a Zoosk account through Amazon?

Before you can delete a Zoosk account, you’ll have to cancel your subscription if you have one. To do this, log in to your Amazon account, go to your subscriptions, and locate Zoosk. Turn off your auto-renewal to cancel your subscription.

To delete your account, you’ll next need to log on to your Zoosk account and follow the steps above or call Zoosk support.

Can you delete a Zoosk account on the app?

You can both delete a Zoosk account and cancel a subscription from the app as long as you’re on an Android phone. To do this, open the Zoosk app and tap on the three lines in the top left-hand corner. Click the gear icon next to your username and select “Account.”

Tap the pencil icon next to “Account Status.” Tap “Deactivate” and follow the prompts.

Can you delete your account without a password?

The answer to this question depends on how you’re deleting your account.

If you’re trying to delete your account via the website, you’ll need your password since you have to be logged in. If you’re deleting it through your iTunes subscription, you’ll need to be logged in to iTunes but not to Zoosk. If you’re deleting it through the app, you’ll need to be logged in.

Can’t remember your password? You can always reset it during the login process. Unfortunately, if you can’t access your email to reset your password, you may not be able to delete your account at all. 

At this point, you’d want to call customer support. They may be able to help locate your account, but nothing is guaranteed. Without identifying information, such as the associated email and password, they might not be able to help you.

Say Goodbye to Unused Accounts

Unlike old photographs and memory boxes, there’s no good reason to hang on to old, unused accounts. Though you don’t need to immediately shut down accounts like these when someone dies, it’s an important item to put on your to-do list. After all, keeping information safe from hackers is well worth the time and effort it takes to say goodbye.


Sources:
  1. “How do I cancel my subscription purchased using an Apple iPhone, iPod, iPad, or through iTunes?” Subscriptions and Payments, Zoosk, 2021. help.zoosk.com
  2. “How do I cancel my subscription through Amazon?” Subscriptions and Payments, Zoosk, 2021. help.zoosk.com
  3. “How do I deactivate or remove my account from Zoosk?” Subscriptions and Payments, Zoosk, 2021. help.zoosk.com

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