How to Delete a Strava Account: Step-By-Step

Updated

Strava is a great social media and GPS workout service for running and cycling, but you may not need it anymore. So how do you delete your or a loved one’s Strava account? Follow along, and we’ll take you through the process step-by-step. 

Jump ahead to these sections:

If you’re canceling the account as part of your executor duties and don’t have the log-in information or a password manager, we can still help. Let’s get started.

How to Delete Your Own Free Strava Account

You now have an option to delete your Strava account permanently and irreversibly delete all information associated with your profile, removing all data from the Strava database. To delete your free Strava account, follow these steps:

Step 1. Log in to your account

First, navigate to the Strava website and enter your username and password to bring up your account information. 

Step 2. Select Settings

In the top right corner, find your profile and hover over it with your cursor. Then, select Settings by clicking with your mouse or on your pad or touch screen.  

Step 3. Select My Account

Your complete profile settings page will load and display. Now, select and click My Account on the left pane.

Step 4. Select Get Started

Scroll down to the bottom of your My Account page and locate the Get Started button under the header that reads Download or Delete Your Account.

Step 5. Select I downloaded or don’t want to download my data.

Scroll to the bottom of this page to find the check box that reads, I downloaded or don’t want to download my data under the header, Deletion Request.

If you prefer to download your data before deleting your account, follow the instructions above this step and Download Request (optional).

When finished, continue with your account deletion.

Step 6. Respond to the confirmation email

Strava will send a confirmation email to the account associated with their website. Open your email account and click on the oval red prompt at the bottom for Delete Your Account.

Step 7. Confirm

Finally, you’ll be redirected back to the Strava website, where you can confirm the process to Delete your account.

Pro-tip: It may take upwards of 90 days for your information to be entirely deleted from the Strava database. Strava may also retain deletion requests to comply with the law and legal standards.

How to Cancel Your Own Paid Strava Account

Just as you would delete a fee-based Strava account, you’re going to complete the same steps from above and include one extra step in the middle. 

Complete Steps 1, 2, and 3 from above

As above, you’ll navigate to the Strava website and enter your login information to bring up the information associated with your account. Next, continue following steps 1, 2, and 3, then complete the following extra step here.

Manage and cancel the paid portion of your account

Note: This is the additional step you need to take to manage the paid part of your Strava account.

On the My Account page, note the first section, which reads Membership and Membership Status. 

Locate the 'Downgrade to the free plan' button that will let you remove the package(s) you’ve signed up for with Strava.

Confirm when prompted.

Complete Steps 4 through 7 from above

Scroll back up to the first section to complete steps 4, 5, 6, and 7 to delete your own paid Strava account in its entirety. 

Pro-tip: Strava subscriptions are non-refundable if you’ve passed the 14-day mark since you originally initiated the purchase.

How to Delete a Deceased Loved One’s Free Strava Account

As the executor of a loved one’s estate, you may be wondering how to delete a free Strava account. If your loved one’s account information is stored in their keychain, you will have an easier time with things. If not, you’ll need to complete a few steps before calling customer service.

Obtain and scan a death certificate

When finalizing your loved one’s funeral arrangements, the funeral director will ask you how many death certificates you’ll need. From there, you can make paper copies or scan them for instances such as this. 

Email Strava

If you can’t access your loved one’s account, then email customer service: support@strava.zendesk.com

In your email, write something like this:

Dear Strava Support, 

My name is [your first and last name], acting as executor of [loved one’s name] estate. I am writing to you today to cancel and delete their Strava account effective immediately. 

Attached, you’ll find a copy of their death certificate so that your team can verify the status of your client for your records. Should you require any additional information, please contact me so that we can complete the closure of this account at the earliest possible time.

Please reach out to me at the same address provided in this email or contact me directly via phone at [enter your phone number]. If I fail to answer a phone call, please leave a message with detailed instructions on how to return the call, and I will call at the earliest time possible.

I look forward to hearing from you.

Thank you and kind regards, 

[Your name] 

Note: Don’t forget to attach a copy of the death certificate to this email.

Wait and respond

Customer service will respond with an automatic reply stating that they just received your email and will respond to you within 1-3 business days, or they will respond within that time frame.

When Strava does respond, provide their customer service with any additional details they need. Note that the time to complete the request may take longer since you don’t have any login information to provide them with, other than, perhaps, an email and name.

How to Delete a Deceased Loved One’s Paid Strava Account

As the executor of your loved one’s estate, deleting a paid Strava account for a loved one is very similar to deleting a free account. You’ll follow the same steps above, taking the following two additional steps with your loved one’s bank.

Contact your loved one’s bank

Take in an original copy of the death certificate to your loved one’s local bank branch. There, you’ll need to provide your own identification along with this paperwork.

Place a hold on payments from Strava

While you’re waiting for Strava to comply with your email request, it’s a smart idea to put a hold on any future charges from Strava, given that you can’t determine when the subscription will be renewed.

That way, if there is any overlap or extended wait time, you can be sure to avoid also having to request a refund from Strava. 

Frequently Asked Questions: Deleting a Strava Account

In addition to deleting a Strava account using a PC or laptop, we’ll help you figure out how to complete these steps on your phone. And answer whether or not you can ever recover the data once you’ve deleted the account. 

Can you delete a Strava account from your iPhone?

Yes. You can quickly cancel and delete your own paid Strava account using iOS or Android smartphone mobile devices if you’re not using a laptop or PC. 

For an iOS, 

  • Locate your iPhone Settings > [your name] > iTunes & App Store.
  • Tap your Apple ID located at the top of the touch screen.
  • Scroll to find and tap on Subscriptions.
  • Tap the subscription you want to manage.
  • On the Edit Subscription page, scroll down to tap Cancel Subscription.

You’ll note that a renewal option is no longer listed. This means your cancelation has been successful. 

For an Android, 

  • Access your Google Play Store account @ play.google.com.
  • Sign in with the correct account, if needed.
  • Tap My Subscriptions.
  • Select and tap the subscription you want to cancel
  • Tap Manage and then tap Cancel Subscription.

Can you recover a deleted Strava account?

No. Once you delete your Strava account, any information associated with it, including photos, activities, routes, posts, and more, will also be deleted.

Cleaning Up Online Accounts and Presence

Cleaning up or deleting one’s online presence, particularly unused accounts, has become more critical. If nothing else, performing a sweep of old passwords and updating them with a new password manager is a great idea. 

For more information on what to do when someone dies, log onto Cake, where you can download a free printable Post-Loss Checklist today.


Source:

1. Rosie. “How to Cancel your Subscription? Strava Support, Strava, 18 May 2021. support.strava.com

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